3D Printing Field Service Engineer - On Site

Prodways Group; United States; Hybrid; USD 60,000 - 90,000; Full time

Job summary

Prodways Group, a leader in industrial and professional 3D printing, is seeking a field service technician. You’ll install, commission and service 3D printers on-site across the US and Europe, traveling 50–80%. You’ll train customers and troubleshoot equipment at their locations, ensuring uptime and performance.

The role requires hands-on technical training, strong electronics and mechanics skills, and a proactive, customer-focused approach. Travel is essential.

Qualifications

• Technical training equivalent to at least two years of post-secondary education.
• Experience in after-sales service in an international setting, especially with the United States.
• Strong skills in electronics, mechanics and manufacturing processes.
• Strong analytical skills to diagnose complex issues.
• Hands-on, resourceful and able to troubleshoot on-site.

Responsibilities

• Install our machines on-site at customer locations.
• Perform corrective and preventive maintenance at client sites.
• Collaborate in R&D projects as a field expert.
• Occasionally participate in deployments at customer sites.
• Provide remote diagnostics and assist customers in resolving issues.

Skills

Electronics

Mechanical systems

Troubleshooting

Field service

Education

Technical training (2-year post-secondary)

Tools

Oscilloscope

Multimeter

Electrical test equipment

Job description

Want to help shape the future with a leader in high-tech?

Join Prodways Group, a specialist in industrial and professional 3D printing !

Why choose us ?

• A technology company on a human scale, with the start-up spirit and agility of our early days.
• A culture where boldness and collaboration are part of our DNA.
• An environment that values your ideas and your potential.

Join Prodways Printers, which designs, manufactures, and markets professional and industrial 3D printers. You’ll help commission and install 3D printers, provide on-site training to customers, and troubleshoot equipment directly at customer locations. Travel to the United States (primarily) and Europe is expected (50 to 80% of the time).

Reporting to :

You will report to the Customer Support Manager.

Your responsibilities :

• Contribute to R&D projects as a field expert ;
• Install our machines on-site ;
• Perform corrective and preventive maintenance at our clients’ sites internationally ;
• Occasionally participate in application deployments at our clients’ sites ;
• Perform remote diagnostics and assist our clients in resolving their technical issues ;
• Contribute to the continuous improvement of the machine and the development of technical documentation.

What we’re looking for :

• Technical training equivalent to at least two years of post-secondary education ;
• Initial experience in after-sales service in an international setting, particularly in the United States ;
• Strong skills in electronics, mechanics, and manufacturing processes ;
• Strong analytical skills to diagnose complex technical issues ;
• Resourceful and hands-on, comfortable with mechanical adjustments and on-site troubleshooting ;
• Technically curious, with a genuine desire to identify the root cause of a problem and find solutions ;
• Good interpersonal skills, a service-oriented mindset, and a meticulous approach.

Full-time permanent contract, to start as soon as possible. Compensation based on qualifications and experience.

Ready to join us? Apply now and become a key player in innovation at Prodways Group.

Our recruitment process:

• An initial 30-minute phone call with our Recruitment team to get to know you better and assess your fit for the position.
• An interview (in person or via video call) with Human Resources or your Manager to discuss your skills and our company’s vision in more detail.
• A final interview (optional) to wrap up this exciting opportunity together!