2nd Shift Help Desk: Remote Windows & Mac Support

Sentinel Technologies; Downers Grove (IL); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K

Paid time-off

Education & training opportunities

Job summary

Sentinel Technologies, a leading IT services provider, is seeking a customer-focused 2nd Shift Help Desk Support Technician to deliver remote technical support and issue resolution for a diverse client base.

Responsibilities include troubleshooting end-user hardware, software, OS, mobile devices, and cloud issues while supporting Windows and Apple environments. This role offers hands-on training and fits a fast-paced MSP setting.

Qualifications

• 1-3+ years of Help Desk or Technical Support experience, preferably within an MSP environment.
• Experience supporting Windows 10/11, Active Directory, Entra ID (Azure AD), DNS, and DHCP.
• Hands-on experience supporting macOS (iMacs and MacBooks), Apple iOS, and Android devices.
• Experience with ITSM and remote support tools such as ServiceNow, Kaseya, JAMF, Microsoft Teams, Webex, or similar platforms.
• Strong written and verbal communication skills with exceptional attention to detail and documentation accuracy.

Responsibilities

• Provide remote technical support and issue resolution for a diverse client base.
• Troubleshoot end-user hardware, software, operating systems, mobile devices, and cloud issues.
• Manage ServiceNow tickets and work independently in a fast-paced MSP environment.
• Deliver exceptional customer service while maintaining high customer satisfaction.

Skills

Customer service

Troubleshooting

Communication skills

Independent worker

Bilingual Spanish

Tools

ServiceNow

Kaseya

JAMF

Microsoft Teams

Webex

Intune

Autopilot

SCCM

Job description

Sentinel Technologies, a leading IT services provider, is seeking a customer-focused 2nd Shift Help Desk Support Technician to deliver remote technical support and issue resolution for a diverse client base.

Responsibilities include troubleshooting end-user hardware, software, OS, mobile devices, and cloud issues while supporting Windows and Apple environments. This role offers hands-on training and fits a fast-paced MSP setting.