Evening Desktop Support Technician (2nd Shift)

Kraft & Kennedy, Inc.; United States; On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

HSA

Life insurance

Long-term disability insurance

401k with company match

Phone reimbursement

Paid holidays/vacation/sick days

Tech training

Job summary

Kraft Kennedy’s Support Practice Group seeks a Desktop Support Technician for 2nd shift. The role provides remote and on-site support to a nationwide client base, handling a wide range of IT issues.

You will work under a Team Leader, collaborating with senior staff to resolve complex problems and contribute to ongoing projects. The position requires strong customer service, excellent organization, and robust troubleshooting skills, with preferred experience in Windows Server, Exchange,

Qualifications

• Bachelor's Degree in IT or related field or minimum of 3 years of related work experience in lieu of a degree
• Strong customer service and communication skills
• Very organized and detail oriented with a high degree of accuracy and follow up
• Strong problem solving and technical troubleshooting skills; experience with Windows Server and Exchange preferred
• Experience with server and network administration, software deployment and MS Office; document management preferred but not mandatory
• Some combined industry experience with Windows desktops
• Virtualization and storage experience strongly preferred
• MCSE and/or related technical certifications strongly preferred

Responsibilities

• Provide remote support to geographically diverse nationwide clients using standard remote connections, ticketing system, monitoring consoles, and more
• Provide on-site assistance to clients as needed
• Assist end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking, security, and more
• Escalate issues and interact with third-party vendors and team members to manage resolution of complex client issues
• Initiate and perform Root Cause Analysis (RCA) on complex client issues for one-time resolution
• Contribute to internal projects to facilitate growth of the Support Practice Group
• Provide regional on-site client support as necessary

Skills

Customer service

Communication

Organization

Troubleshooting

Windows Server

Exchange

Virtualization

Storage

Problem solving

MCSE

Education

Bachelor's Degree in IT or related field

3+ years related work experience in lieu of a degree

Tools

MS Office

Active Directory

VMware

Hyper-V

Job description

Kraft Kennedy’s Support Practice Group seeks a Desktop Support Technician for 2nd shift. The role provides remote and on-site support to a nationwide client base, handling a wide range of IT issues.

You will work under a Team Leader, collaborating with senior staff to resolve complex problems and contribute to ongoing projects. The position requires strong customer service, excellent organization, and robust troubleshooting skills, with preferred experience in Windows Server, Exchange,