2nd Shift Help Desk Technician - Hybrid/Remote (WI)

Beacon Technologies, Inc; Madison (WI); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Beacon Technologies, Inc. is seeking an IT Help Desk professional for a 2nd shift position in Wisconsin. The role supports end users with IT issues via phone and email, with a hybrid on-site/remote schedule after training.

Training is expected onsite for several weeks, followed by alternating weeks of onsite and remote work. Qualified candidates have at least 6 months of call center experience and basic IT troubleshooting skills.

Qualifications

• 6 months of call center experience in IT settings.
• Basic IT troubleshooting skills.
• Customer service experience required or preferred.

Responsibilities

• Provide end-user IT support to state employees and citizens.
• Identify, research, and resolve technical problems.
• Respond to phone calls, emails, and requests for support.
• Document, track, and monitor issues to ensure timely resolution.
• Apply knowledge of IT support concepts and procedures at Level 1.
• Follow pre-established guidelines and instructions for tasks.

Skills

Customer Service

IT Troubleshooting

Call Center Experience

Job description

Beacon Technologies, Inc. is seeking an IT Help Desk professional for a 2nd shift position in Wisconsin. The role supports end users with IT issues via phone and email, with a hybrid on-site/remote schedule after training.

Training is expected onsite for several weeks, followed by alternating weeks of onsite and remote work. Qualified candidates have at least 6 months of call center experience and basic IT troubleshooting skills.