2nd Shift Help Desk Technician: Remote IT Support Pro

Sentinel Technologies Inc.; Downers Grove (IL); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Life Insurance

Paid Time Off

Job summary

Sentinel Technologies is seeking a customer-focused 2nd Shift Help Desk Support Technician to provide remote technical support for a diverse client base. You will troubleshoot Windows and macOS, iOS and Android devices, manage ServiceNow tickets, and ensure high customer satisfaction in a fast-paced MSP setting.

Hours are Monday-Friday 3:30pm-12:00AM with 4–6 weeks of training during first shift hours. A valid US work authorization is required; Sentinel emphasizes ACE values and offers a rich

Qualifications

• 1–3+ years of Help Desk/Technical Support experience, preferably MSP.
• Troubleshoot Windows 10/11, AD, Entra ID (Azure AD), DNS & DHCP.
• Support macOS (iMacs/MacBooks), iOS & Android devices.
• Experience with MDM, MFA, and deployment tech like Intune, Autopilot & SCCM.
• Knowledge of patch management, endpoint security, and remote support best practices.
• Experience using ITSM/remote tools such as ServiceNow, Kaseya, JAMF, Teams, Webex.
• Strong written/verbal communication and documentation skills.
• Ability to manage multiple priorities; autonomous in a fast-paced environment.

Responsibilities

• Provide remote technical support and issue resolution for a diverse client base.
• Troubleshoot end-user hardware, software, OS, mobile devices, and cloud issues.
• Manage ServiceNow tickets and document findings clearly.
• Work independently in a fast-paced MSP environment and ensure customer satisfaction.

Skills

Windows support

macOS support

Azure AD

DNS

DHCP

ITSM

ServiceNow

Remote support

MDM

JAMF

Intune

SCCM

Tools

ServiceNow

Kaseya

JAMF

Microsoft Teams

Webex

Job description

Sentinel Technologies is seeking a customer-focused 2nd Shift Help Desk Support Technician to provide remote technical support for a diverse client base. You will troubleshoot Windows and macOS, iOS and Android devices, manage ServiceNow tickets, and ensure high customer satisfaction in a fast-paced MSP setting.

Hours are Monday-Friday 3:30pm-12:00AM with 4–6 weeks of training during first shift hours. A valid US work authorization is required; Sentinel emphasizes ACE values and offers a rich