Onsite IT Help Desk Technician – Tier 1/2 Support

Sentinel Technologies; Traverse City (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Weekly pay

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

Sentinel Technologies in Traverse City, MI is seeking a Tier 1/ Tier 2 Help Desk Technician to provide hands-on technical support in a mixed office and production floor setting. You will support end users, deploy and maintain hardware, and assist with daily IT operations across Cisco/Juniper networks, Microsoft 365, and virtualization platforms.

The ideal candidate has 1–3 years of help desk or desktop support experience, is onsite, and comfortable in a regulated environment.

Qualifications

• 1–3 years of Help Desk/Desktop Support experience.
• Proficient with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
• Experience with Cisco and/or Juniper networking equipment.
• Exposure to VMware or other virtualized environments is beneficial.
• Basic troubleshooting knowledge of wired and wireless networks.
• Hands-on hardware support including imaging, deployment and peripherals.
• Onboarding/offboarding user accounts and equipment.
• Familiarity with ticketing systems.
• Legally authorized to work in the US without sponsorship.

Responsibilities

• Provide hands-on technical support to end users onsite.
• Deploy and maintain hardware across users and devices.
• Assist daily IT operations across Cisco/Juniper networks, M365, and virtualization.
• Work in a mixed office and production floor manufacturing environment.
• Support in a regulated environment with a professional, can-do attitude.

Skills

Help desk experience

Microsoft 365 support

Networking basics

Education

High school diploma or equivalent

Tools

Cisco equipment

Juniper equipment

VMware

Ticketing systems

Job description

Sentinel Technologies in Traverse City, MI is seeking a Tier 1/ Tier 2 Help Desk Technician to provide hands-on technical support in a mixed office and production floor setting. You will support end users, deploy and maintain hardware, and assist with daily IT operations across Cisco/Juniper networks, Microsoft 365, and virtualization platforms.

The ideal candidate has 1–3 years of help desk or desktop support experience, is onsite, and comfortable in a regulated environment.