2nd-Shift Remote Desktop Support Technician

Kraft Kennedy, Inc.; United States; On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, HSA, life and long‑to

401k with company match

Phone reimbursement

Holidays/vacation/sick days

Training on the latest technologies

Job summary

Kraft Kennedy, Inc. in the United States is seeking a Desktop Support Technician for the 2nd shift to support a broad range of IT needs. You will provide remote assistance to diverse nationwide clients and on-site support as required, collaborating with senior staff to resolve issues.

The role emphasizes strong customer service, organization, and problem-solving skills, with experience in Windows Server, Exchange, virtualization, and storage preferred. MCSE or related certs are highly valued.

Qualifications

• Bachelor’s Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree.
• Strong customer service and communication skills.
• Very organized and detail oriented, with a high degree of accuracy and follow up.
• Strong problem solving and technical troubleshooting skills.
• Experience supporting environments with Windows Server and Exchange infrastructure is preferred.
• Experience with server and network administration, software deployment and MS office. Document management experience preferred but not mandatory.
• Some combined industry experience with Windows desktops.
• Virtualization and storage experience strongly preferred.
• MCSE and/or related technical certifications are strongly preferred.

Responsibilities

• Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more.
• Provide on-site assistance to clients on an as needed basis.
• Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more.
• Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues.
• Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution.
• Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group.
• Provide regional local on-site client support, as necessary.

Skills

Customer service

Communication skills

Organized and detail oriented

Problem solving

Technical troubleshooting

Education

Bachelor’s Degree in IT or related field

3 years of related work experience in lieu of a degree

Tools

Windows Server

Exchange infrastructure

Virtualization

Storage

MS Office

Job description

Kraft Kennedy, Inc. in the United States is seeking a Desktop Support Technician for the 2nd shift to support a broad range of IT needs. You will provide remote assistance to diverse nationwide clients and on-site support as required, collaborating with senior staff to resolve issues.

The role emphasizes strong customer service, organization, and problem-solving skills, with experience in Windows Server, Exchange, virtualization, and storage preferred. MCSE or related certs are highly valued.