2nd Shift Front Desk Agent — Elevated Guest Experience

Greenleaf Hospitality Group; Myrtle Beach (SC); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K match

Parental Leave

Employee Assistance Program

Wellness reimbursement

Shift meal

Employee discount

Hotel discounts

Job summary

Greenleaf Hospitality Group is seeking a Front Office team member for the 2nd shift at the Myrtle Beach property. You will be the face of the guest experience, delivering exceptional service and resolving issues with professionalism.

The role includes welcoming guests, handling inquiries, promoting hotel amenities, and supporting sales while following Radisson and GHG standards. Aiming to drive satisfaction and loyalty, you will work across departments to ensure smooth operations.

Qualifications

• 2nd shift availability 3:00PM - 11:30PM
• Weekend and holiday work as hotel needs
• Passionate about people and the industry
• Integrity and strong work ethic
• Excellent communication and verbal skills
• Positivity and flexibility in a changing environment
• Ability to be coached and to multitask
• Organized and capable of handling multiple projects
• Strong problem-solving and timely decision-making
• Comfort with long periods of standing and physical tasks
• Experience with guest billing and SOPs is a plus

Responsibilities

• Build meaningful relationships with guests to enhance satisfaction and loyalty
• Personalize every interaction by anticipating guest needs
• Respond to concerns with empathy and policy awareness
• Promote local attractions and hotel amenities
• Execute daily shift responsibilities according to SOPs
• Maintain accurate billing processes and resolve discrepancies
• Stay current with procedural updates and improve processes
• Adapt quickly between roles to support coverage
• Answer guest inquiries by phone, email, and in person
• Cross-sell hotel services to create memorable experiences
• Collaborate with team to foster a positive work environment
• Identify upsell opportunities and close sales
• Contribute ideas to improve team efficiency and guest satisfaction
• Understand on-property events to enhance guest experience
• Perform other duties as assigned by management
• Represent Radisson and GHG standards

Skills

Customer service

Communication

Problem solving

Multitasking

Attention to detail

Typing speed

Coachable

Tools

Opera

Job description

Greenleaf Hospitality Group is seeking a Front Office team member for the 2nd shift at the Myrtle Beach property. You will be the face of the guest experience, delivering exceptional service and resolving issues with professionalism.

The role includes welcoming guests, handling inquiries, promoting hotel amenities, and supporting sales while following Radisson and GHG standards. Aiming to drive satisfaction and loyalty, you will work across departments to ensure smooth operations.