Hotel PBX & Guest Services Specialist — 2nd Shift

Hilton Myrtle Beach Resort; Myrtle Beach (SC); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Free Lunch

Health Club Membership

Discounted travel program

Job summary

Hilton Myrtle Beach Resort is seeking a guest services professional for a full-time, year-round front desk/ guest services role in Myrtle Beach. The position requires responding to guest inquiries, delivering information about hotel facilities, and handling communications with accuracy and friendly service.

2nd shift work is required, including holidays and weekends. Benefits include free lunch, a free health club membership, and access to the discounted travel program for team members and their

Qualifications

• Hospitality mindset and friendly demeanor are valued.
• Willingness to engage with guests in a courteous and professional manner.

Responsibilities

• Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner.
• Provide information and demonstrate knowledge of all hotel facilities and services.
• Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations.
• Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling.
• Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc.

Job description

Hilton Myrtle Beach Resort is seeking a guest services professional for a full-time, year-round front desk/ guest services role in Myrtle Beach. The position requires responding to guest inquiries, delivering information about hotel facilities, and handling communications with accuracy and friendly service.

2nd shift work is required, including holidays and weekends. Benefits include free lunch, a free health club membership, and access to the discounted travel program for team members and their