Hotel PBX & Guest Services Specialist — Flexible Shifts

EOS Hospitality; Myrtle Beach (SC); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Free Lunch

Free Health Club Membership

Discounted travel program for staff

Job summary

Hilton Myrtle Beach Resort is hiring a front desk associate to respond to guest inquiries, provide comprehensive information about hotel facilities, and handle emergency communications. The role includes operating standard office equipment and multi-line phone systems to ensure timely, courteous service.

This full-time, year-round position requires flexibility for 2nd shift, holidays, and weekends, with benefits such as free lunch, health club access, and travel discounts for staff and family.

Qualifications

• 2 years: Customer Service Experience
• 1 year: multi-line phone system

Responsibilities

• Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner.
• Provide information and demonstrate knowledge of all hotel facilities and services.
• Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations.
• Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling.
• Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc.

Skills

Customer service experience

Multi-line phone system

Tools

Multi-line phone system

Job description

Hilton Myrtle Beach Resort is hiring a front desk associate to respond to guest inquiries, provide comprehensive information about hotel facilities, and handle emergency communications. The role includes operating standard office equipment and multi-line phone systems to ensure timely, courteous service.

This full-time, year-round position requires flexibility for 2nd shift, holidays, and weekends, with benefits such as free lunch, health club access, and travel discounts for staff and family.