2nd Shift Front Desk Agent | Radisson Plaza Hotel | Full Time

Greenleaf Hospitality Group; Kalamazoo (MI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K match

Parental Leave

Employee Assistance Program

Wellness reimbursement

Shift meal

Staff hotel discount

Job summary

Greenleaf Hospitality Group in Kalamazoo, MI is seeking a Front Office team member to greet guests, resolve issues, and ensure memorable stays. The role focuses on service excellence, communication, and operational standards.

You will handle guest inquiries by phone, email, and in person, promote hotel amenities, and support team goals while upholding Radisson and GHG standards. The position includes benefits, weekend/holiday availability, and opportunities for performance-based raises.

Qualifications

• 2nd shift availability (3:00PM–11:30PM) required.
• Weekend and holidays availability based on hotel needs.
• Excellent communication and guest service mindset.
• Ability to multitask, stay organized and solve problems on the spot.
• Typing skills and accurate billing/weighing of charges.
• Able to stand for extended periods and lift up to 40 pounds.
• Willingness to work safely with chemicals and equipment.
• Experience with Opera or Rooms Management is a plus.

Responsibilities

• Greet guests and build positive relationships to boost satisfaction.
• Respond to inquiries by phone, email, and in person with clarity and warmth.
• Cross-sell hotel services and promote local attractions.
• Maintain accurate billing processes and resolve discrepancies.
• Support team goals and uphold Radisson and GHG standards.
• Adapt to cover shifts and assist other roles as needed.

Skills

Shift work

Customer service

Communication

Typing

Billing accuracy

Physical stamina

Safety awareness

Problem solving

Tools

Opera/Rooms Mgmt

Job description

Job DescriptionA Look Into Working in the Front OfficeAs a vital member of the Front Office team, you will be the face of the guest experience—delivering exceptional service, resolving issues with professionalism, and creating memorable stays. This dynamic role requires flexibility, strong communication skills, and a commitment to operational excellence. You'll also contribute to sales, support team goals, and serve as an ambassador for Radisson and GHG standards.Pay for 2nd Shift starts at $18/hour, with performance-based raises and monthly bonus incentivesWhat You’ll Be DoingBuild meaningful, positive relationships with guests to enhance satisfaction and loyaltyPersonalize every interaction by anticipating guest needs and going above and beyondRespond to concerns and complaints with empathy, professionalism, and policy awarenessPromote local attractions and hotel amenities to enrich each guest’s stayExecute daily shift responsibilities according to SOPsMaintain accurate billing processes; identify and resolve discrepancies confidentlyStay current with procedural updates and demonstrate strong problem-solving skillsAdapt quickly between roles and tasks to support team coverageAnswer guest inquiries by phone, email, and in person with clarity and warmthCross-sell hotel services and create memorable, personalized experiencesCollaborate with team members to foster a positive, energetic work environmentIdentify upsell opportunities and close sales in real-timeContribute ideas to improve team efficiency and guest satisfactionUnderstand on-property events and leverage them to enhance the guest experiencePerform other duties as assigned, requested or deemed necessary by managementAmbassador for Radisson and GHG standardsWhat You Need for this Position2nd shift availability 3:00PM - 11:30PMAble to work weekends and Holidays; schedule based off of hotel needsPassionate and motivated about people and the industryDriven by purpose, mission, values, and has sense of integrityAble to work closely with staff through strong communication and verbal skillsPositivity and flexibility in an ever changing environmentAble to be coachedOrganized, able to multitask and balance many projects at onceAble to problem solve on the spot and make prompt but thoughtful decisionsPosses efficient typing skillsAble to stand for long periods of time, up to 8 hours or moreAble to stoop and bendAble to lift up to 40 pounds from time to timeAble to safely work with potentially dangerous chemicals and equipmentAble to comply with safety and health code standardsAble to handle responsibilities that require repetitive motion tasksExperience with Opera or a Rooms Management system is a plus, but not requiredWhat’s in it for YouMedical/Dental/Vision (Full-Time option)401K with 100% match up to 3% (Full-Time option)Parental Leave Program (Full-Time Option)Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per yearHealth and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.Shift meal provided per day10% Discount on GHG outletsDiscounted hotel rates at Choice Hotels WorldwideTop Reasons to Work With GHGWe are one of the Nation's 101 Best and Brightest Companies to work forYou’ll have the opportunity to work with a Front Office team that is fun, high-energy, and passionate about providing a memorable guest experienceYou will grow your skills and experience in an environment that encourages growth and development