Front Desk Agent: Elevate Guest Stays & Service

Greenleaf Hospitality Group; Myrtle Beach (SC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical/Dental/Vision (Full-Time)

401K with match

Parental Leave Program (Full-Time)

Employee Assistance Program

Wellness reimbursement

Shift meals

Discounts on GHG outlets

Discounted hotel rates

Job summary

Greenleaf Hospitality Group is seeking a Front Office team member to be the face of guest experience. You will deliver exceptional service, resolve issues, and contribute to sales and guest satisfaction.

The role requires flexibility, strong communication, and a positive, energetic approach. Experience with Opera or a Rooms Management system is a plus; weekend availability is essential.

Qualifications

• Willingness to work weekends/holidays as hotel needs require.
• Passionate about people and the hospitality industry.
• Strong communication and adaptability in a fast-paced environment.
• Ability to work with staff and guests with professionalism and empathy.
• Good organizational skills and multitasking abilities.

Responsibilities

• Build relationships with guests to enhance satisfaction and loyalty.
• Personalize guest interactions and anticipate needs.
• Respond to concerns with empathy and policy awareness.
• Promote local attractions and hotel amenities.
• Execute daily shift tasks per SOPs and maintain billing accuracy.
• Identify upsell opportunities and close sales in real time.
• Collaborate with team to foster a positive work environment.
• Stay current with procedural updates and safety standards.

Skills

Weekend work

Excellent communication

Customer service

Flexibility

Team collaboration

Problem solving

Typing speed

Stand for long periods

Upselling

Tools

Opera/Rooms Management system

Job description

Greenleaf Hospitality Group is seeking a Front Office team member to be the face of guest experience. You will deliver exceptional service, resolve issues, and contribute to sales and guest satisfaction.

The role requires flexibility, strong communication, and a positive, energetic approach. Experience with Opera or a Rooms Management system is a plus; weekend availability is essential.