Guest Experience Concierge — Front Desk

Greenleaf Hospitality Group; Kalamazoo (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K with match

Parental Leave

Employee Assistance Program

Wellness reimbursement

Shift meal

Employee discounts

Hotel discounts

Job summary

Greenleaf Hospitality Group is seeking a Front Office team member to welcome guests, handle inquiries, and resolve issues with professionalism. You will contribute to guest satisfaction and sales goals while supporting a positive team environment.

The role requires flexibility for weekends/holidays, strong communication, and the ability to multitask in a fast-paced hospitality setting. Training will align with Radisson and GHG standards and safety guidelines.

Qualifications

• Excellent customer service demeanor and guest focus.
• Clear and friendly communication with guests and team members.
• Ability to handle inquiries by phone, email, and in person with warmth.

Responsibilities

• Be the face of the guest experience and resolve issues professionally.
• Respond to guest inquiries and upsell hotel services when appropriate.
• Process billing accurately and maintain SOPs for front desk operations.
• Assist with room reservations, check-in/check-out, and concierge tasks.
• Coordinate with other departments to ensure guest satisfaction.
• Maintain clean and organized front desk area and related systems.

Skills

Customer service

Communication

Phone etiquette

Problem solving

Multitasking

Typing speed

Tools

Opera PMS

Job description

Greenleaf Hospitality Group is seeking a Front Office team member to welcome guests, handle inquiries, and resolve issues with professionalism. You will contribute to guest satisfaction and sales goals while supporting a positive team environment.

The role requires flexibility for weekends/holidays, strong communication, and the ability to multitask in a fast-paced hospitality setting. Training will align with Radisson and GHG standards and safety guidelines.