2nd Shift - Desktop Consultant

Mbi Llc; Newark, Northern (NJ, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Mbi Llc is seeking a desktop engineer for a fully onsite, second-shift role in Newark, NJ. You will provide level 1 & 2 support for users, troubleshoot hardware and software issues on desktops and laptops, and conduct remote problem solving when needed.

Responsibilities include installing hardware and software, setting up networks, managing Active Directory and Exchange, imaging machines, and collaborating with IT teams on projects. Travel to other NJ sites may be required.

Qualifications

• College degree required or 4-6 years' experience.
• Experience troubleshooting hardware and software issues on desktops and laptops.
• Experience with Windows Active Directory & Exchange.

Responsibilities

• Install hardware and software on workstations.
• Set up and maintain network and telecommunications systems.
• Troubleshoot LAN, server, Wi-Fi and connectivity issues.
• Utilize ticketing system as needed.
• Manage Windows Active Directory and Exchange.
• Re-image computers, perform data migrations and restorations.

Skills

Install hardware

Set up network

Active Directory

Education

College degree

Job description

- This is a fully onsite role (5 days, Tuesday to Saturday 4pm-12am) providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.

- We are looking for a qualified Desktop Engineer for out 2nd shift, 24/7 team, who has experience troubleshooting computer issues and supporting customers in person, by phone, email, and remote access tools. Involves some travel to other NJT sites.

- Support and troubleshoot hardware and software problems for desktop and laptop computers, and conduct remote problem solving when necessary.

- Install hardware and software on workstations.

- Set up and maintain network and telecommunications systems.

- Troubleshoot LAN, server, wi-fi and connectivity issues.

- Utilize ticketing system, when necessary.

- Manage Windows Active Directory and Exchange.

- Re-image computers, perform data migrations and restorations.

- Work closely with other IT employees on system maintenance and configuration projects.

- Work closely with other SLA employees on interdepartmental projects.

- Maintain accurate asset management records.

- Work with vendors and manufacturers on repair and maintenance of IT equipment.

- College degree and/or 4-6 years' experience.

- Ability to help employees solve hardware and software problems.

- Experience with Windows Active Directory& Office 365.

- Experience troubleshooting network issues in large office setups.

- Experience supporting and troubleshooting printer systems.

- Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.

- Strong customer service and communication skills.

- Experience with a scripting language preferred.

- Must be able to work on Saturdays and certain Holidays.

- Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.

- MDM experience, specifically Airwatch, is a plus.

Fill the skill matrix below:

Skill

Amount

Candidate's No. of years of experience

Install hardware and software on workstations.

Required

5

Set up and maintain network and telecommunications systems.

Required

5

Manage Windows Active Directory and Exchange.

Required

5