1st Shift - Desktop Consultant

Mbi Llc; Newark, Northern (NJ, KY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Mbi Llc in Newark, NJ is seeking a qualified Desktop Engineer for 1st shift in a 24/7 team. You will troubleshoot computer issues and support customers in person, by phone, email, and remotely.

Responsibilities include installing hardware/software, managing AD and Exchange, re-imaging, data migrations, and coordinating with IT and vendors. A college degree and 4-6 years' experience are required; familiarity with Office 365, DHCP/DNS, and ITIL basics is preferred.

Qualifications

• College degree and/or 4-6 years' experience.
• Ability to help employees solve hardware and software problems.
• Experience with Windows Active Directory and Office 365.
• Experience troubleshooting network issues in large office setups.
• Experience supporting and troubleshooting printer systems.
• Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts.
• Strong customer service and communication skills.
• Experience with a scripting language preferred.
• Must be able to work on Saturdays and certain Holidays.
• Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.
• MDM experience, specifically Airwatch, is a plus.

Responsibilities

• Troubleshoot desktop and laptop hardware and software issues.
• Provide in-person, phone, email, and remote support.
• Install hardware and software on workstations.
• Set up and maintain network and telecommunications systems.
• Troubleshoot LAN, server, Wi-Fi and connectivity issues.
• Utilize ticketing system to track submissions and support efforts.
• Manage Windows Active Directory and Exchange.
• Re-image computers and perform data migrations/restorations.
• Collaborate with IT staff on maintenance and configuration projects.
• Maintain accurate asset management records.
• Work with vendors on repair and maintenance of IT equipment.

Skills

Desktop LAN troubleshooting

Server troubleshooting

Wi-Fi connectivity

Ticketing system usage

Active Directory

Education

College degree

4-6 years experience

Tools

Airwatch MDM

Office 365

Job description

- We are looking for a qualified Desktop Engineer for out 1stshift, 24/7 team, who has experience troubleshooting computer issues and supporting customers in person, by phone, email, and remote access tools.

- Support and troubleshoot hardware and software problems for desktop and laptop computers, and conduct remote problem solving when necessary.

- Install hardware and software on workstations.

- Set up and maintain network and telecommunications systems.

- Troubleshoot LAN, server, wi-fi and connectivity issues.

- Utilize ticketing system, when necessary.

- Manage Windows Active Directory and Exchange.

- Re-image computers, perform data migrations and restorations.

- Work closely with other IT employees on system maintenance and configuration projects.

- Work closely with other SLA employees on interdepartmental projects.

- Maintain accurate asset management records.

- Work with vendors and manufacturers on repair and maintenance of IT equipment.

- College degree and/or 4-6 years' experience.

- Ability to help employees solve hardware and software problems.

- Experience with Windows Active Directory& Office 365.

- Experience troubleshooting network issues in large office setups.

- Experience supporting and troubleshooting printer systems.

- Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.

- Strong customer service and communication skills.

- Experience with a scripting language preferred.

- Must be able to work on Saturdays and certain Holidays.

- Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.

- MDM experience, specifically Airwatch, is a plus.

Fill the skill matrix below:

Skill

Amount

Candidate's No. of years of experience

• Troubleshoot Desktop LAN, server, wi-fi and connectivity issues.
• Required
• 5
• Utilize ticketing system to track email submissions and managing phone support efforts.
• Required
• 5
• Manage Windows Active Directory and Exchange.
• Required
• 5