Desktop Support-5

Realign Llc; Morristown (NJ); On-site; USD 50,000 - 75,000; Full time

Job summary

Realign Llc is seeking a motivated Desktop Support Analyst in Morristown, NJ. The role focuses on hands-on hardware and software support for end users, including imaging, provisioning, and incident resolution across laptops, desktops and mobile devices.

The ideal candidate will handle requests via ServiceNow, provide second-line investigation, and communicate progress to clients while ensuring timely ticket closure and adherence to IT policies.

Qualifications

• Experience with desktop/laptop hardware and software troubleshooting.
• Strong knowledge of Windows 10/7 and MS Office.
• Experience with Mac OS and peripheral devices (printers, scanners).
• Familiarity with ServiceNow ticketing system and incident management.
• Proven ability to perform hardware imaging, provisioning and IMAC tasks.
• Ability to communicate incident progress and escalate when needed.

Responsibilities

• Perform staging of PCs and IMAC for end users.
• Troubleshoot and resolve PC incidents and VIP requests.
• Log incident details and maintain updated tickets per process.
• Coordinate with clients, IT teams and third‑party providers.
• Asset management and spare part inventory control; device disposal as needed.
• Liaise with vendors for hardware break/fix and logistics management.

Skills

Desktop hardware

Hardware/Software troubleshooting

Windows 10/7

Mac OS

ServiceNow

IMAC provisioning

VIP incident handling

Peripherals support

Asset management

Ticketing & incident updates

Job description

Morristown, New Jersey 07960 Posted October 7th, 2026

Role – Desktop Support Location – Morristown NJ

Job Description

Must Have Technical/Functional Skills

• Strong knowledge of desktop/laptop hardware

• Very strong hands‑on experience (H/W and S/W)

• Good knowledge of Win 10, Win 7 & MS Office

• Knowledge of Mac OS

• Application / software installation and trouble shooting

• Knowledge / exposure on ticketing tools (Service Now)

• Hardware, operating system & software knowledge of laptops, desktops & mobile devices etc.

• Working knowledge of supporting computer peripherals, like printers, scanners etc.

• Strong hands‑on experience (H/W and S/W)

• Hardware, operating system & software knowledge

• Provides second-line investigation and diagnosis

• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines

• Escalates unresolved incidents/service requests within agreed timescales

• Logs relevant incident/service request details as per process

• Communicate with client regarding incident progress

• Ensures tickets are always updated until issues are resolved

• Complies with Health Safety Environment (HSE) and IT policies

• Liaise with clients, IT support groups and 3rd party providers when necessary

• Performs staging of PCs

• Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc.)

• Conducts hardware and software maintenance and support

• Troubleshoots and resolves PC incidents and/or VIP requests

• Centralized hardware and Spare part stocking and inventory managementSurplus equipment management

• Break fix services to nearest small sites – leveraging shipping options (Device exchange or Loaner PC)

• Asset disposal services

• Hardware vendor coordination for Break fix

• Imaging & provisioning of devices. Setup and build workstations

• Update AMDB including hardware and software

• PC and other devices – logistics management

Required Skills

Environment Support Analyst Technical support engineer

Job Type: Full Time

Job Category: IT