Desktop Engineer - 2nd Shift Onsite IT Support

Dew Softech Inc; Newark (NJ); On-site; USD 39,000 - 55,000; Full time

Job summary

Dew Softech Inc. seeks a Desktop Engineer to join our on-site 2nd shift team in Newark, NJ. The role covers Level 1–2 desktop support, hardware/software troubleshooting, and user assistance in-person, by phone, email, and remote tools.

The position runs 4pm–12am Tuesday to Saturday, with some travel to NJT sites. Candidates should have AD/Exchange experience, Office 365 familiarity, and strong customer service skills.

Qualifications

• College degree and/or 4–6 years of experience.
• Experience with Windows Active Directory and Exchange.
• Experience troubleshooting LAN/WAN and printer systems.
• Ability to work Saturdays and some holidays.
• On-site role; travel to other NJT sites.

Responsibilities

• Provide level 1 & 2 user support; troubleshoot hardware/software.
• Install hardware and software on workstations.
• Set up and maintain network/telecom systems.
• Troubleshoot LAN, Wi‑Fi, and connectivity issues.
• Manage Windows Active Directory and Exchange.
• Re-image computers and perform data migrations/restorations.
• Collaborate with IT and SLA teams on projects.
• Maintain asset management records.
• Work with vendors on repair/maintenance.

Skills

Install hardware & software

Network & telecom setup

AD & Exchange management

Education

College degree or 4-6 years experience

Tools

Airwatch

Job description

Dew Softech Inc. seeks a Desktop Engineer to join our on-site 2nd shift team in Newark, NJ. The role covers Level 1–2 desktop support, hardware/software troubleshooting, and user assistance in-person, by phone, email, and remote tools.

The position runs 4pm–12am Tuesday to Saturday, with some travel to NJT sites. Candidates should have AD/Exchange experience, Office 365 familiarity, and strong customer service skills.