2nd Shift Customer Support Specialist - Growth & Benefits

Uline; San Bernardino (CA); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid holidays and PTO

Tuition assistance

Job summary

Uline is hiring a Customer Support Specialist at our California branch in Ontario, CA. In this on-site role, you will build customer relationships, provide solutions and deliver legendary service as part of a fast, friendly, and customer-focused team.

Full-time hours are 1:30 PM to 10 PM, four weekdays and one weekend day. You’ll process orders, answer questions about products, pricing and shipping, and guide customers through ordering on-line using our world-class tools.

Qualifications

• High school diploma or equivalent.
• Bachelor's degree preferred.

Responsibilities

• Process customer orders and handle inquiries using our technology.
• Be a product and solutions expert; answer product, pricing and shipping questions.
• Build relationships with customers via phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Problem solving

Active listening

Communication skills

Customer service

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline is hiring a Customer Support Specialist at our California branch in Ontario, CA. In this on-site role, you will build customer relationships, provide solutions and deliver legendary service as part of a fast, friendly, and customer-focused team.

Full-time hours are 1:30 PM to 10 PM, four weekdays and one weekend day. You’ll process orders, answer questions about products, pricing and shipping, and guide customers through ordering on-line using our world-class tools.