Bilingual Customer Support Specialist (EN/ES) – Growth

Uline; Ontario (CA); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Paid holidays

Paid time off

Tuition Assistance Program

Best-in-class facilities

Fitness center and walking path

Job summary

Uline, a family-owned company, is seeking a Bilingual Customer Support Specialist at its California Ontario branch to deliver legendary service. The role supports customers via phone, email and chat and includes training and career growth opportunities.

Expect full-time hours with a schedule from 12:30 PM to 9 PM, four weekdays and one weekend day, in a fast-paced environment that values accuracy and customer focus. On-site facility with benefits."

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Excellent problem solving, listening and communication skills.
• Prior customer service experience is a plus, but we will train you.
• Bilingual (English / Spanish) – fluent in both verbal and written forms.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert; answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Bilingual English/Spanish

Customer service

Problem solving

Communication

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline, a family-owned company, is seeking a Bilingual Customer Support Specialist at its California Ontario branch to deliver legendary service. The role supports customers via phone, email and chat and includes training and career growth opportunities.

Expect full-time hours with a schedule from 12:30 PM to 9 PM, four weekdays and one weekend day, in a fast-paced environment that values accuracy and customer focus. On-site facility with benefits."