Bilingual Customer Support Specialist (English/Spanish)

Uline; Ontario (CA); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid holidays

Tuition assistance

Job summary

Uline, a family‑owned company and leading distributor of shipping, industrial, and packaging materials, is hiring a Bilingual Customer Support Specialist in Ontario, CA. You will build customer relationships, provide solutions and deliver legendary service via phone, email and chat.

The role is full‑time, on‑site with hours 12:30 PM to 9 PM, four weekdays and one weekend day, offering a pay range of $28 to $33 per hour plus a $2 shift differential and robust benefits including health insurance,

Qualifications

• High school diploma or equivalent.
• Excellent problem‑solving, listening and communication skills.
• Prior customer service experience is a plus, but training is provided.
• Bilingual (English / Spanish) fluent in both verbal and written forms.

Responsibilities

• Process customer orders and handle inquiries via phone, email and chat.
• Be a product and solutions expert and answer questions on products, pricing and shipping.
• Build business relationships with customers over multiple channels.
• Understand customer needs and recommend Uline’s best solutions.
• Help customers navigate Uline’s website and online ordering.

Skills

Bilingual English/Spanish

Problem solving

Communication skills

Listening skills

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline, a family‑owned company and leading distributor of shipping, industrial, and packaging materials, is hiring a Bilingual Customer Support Specialist in Ontario, CA. You will build customer relationships, provide solutions and deliver legendary service via phone, email and chat.

The role is full‑time, on‑site with hours 12:30 PM to 9 PM, four weekdays and one weekend day, offering a pay range of $28 to $33 per hour plus a $2 shift differential and robust benefits including health insurance,