Customer Support Specialist — $27–$32/hr + $2 Shift Diff

Uline; Riverside (CA); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Health insurance and 401(k) with 6%

Bonuses

Paid holidays and generous PTO

Tuition Assistance Program

Job summary

Uline, a family-owned North American leader in shipping supplies, is hiring a Customer Support Specialist at its California branch in Ontario. Earn from $27 to $32 per hour plus a $2 shift differential, with opportunities for growth and development through comprehensive training and tools.

This full-time on-site role requires excellent communication, problem-solving, and the ability to build lasting relationships with customers by phone, email, and chat during the 1:30 PM to 10:00 PM shift and

Qualifications

• High school diploma or equivalent required; bachelor's degree preferred.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert; answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers via phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Customer service

Problem solving

Communication

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline, a family-owned North American leader in shipping supplies, is hiring a Customer Support Specialist at its California branch in Ontario. Earn from $27 to $32 per hour plus a $2 shift differential, with opportunities for growth and development through comprehensive training and tools.

This full-time on-site role requires excellent communication, problem-solving, and the ability to build lasting relationships with customers by phone, email, and chat during the 1:30 PM to 10:00 PM shift and