Customer Support Specialist - $27-$32/hr + $2 Diff (CA)

Uline; Ballou (CA); On-site; CAD 52,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid holidays

Tuition Assistance Program

Job summary

Uline’s California Branch in Ontario is seeking a dedicated Customer Support Specialist to build relationships and deliver legendary service. The role offers full-time hours from 1:30 PM to 10 PM, with $27–$32 per hour and a $2 shift differential.

You will use cutting-edge tools to assist customers by phone, email, and chat and advance with a stable, growing company. Join a family-owned leader in shipping and packaging, with strong training, health benefits, a 401(k) match, and paid time off.

Qualifications

• High school diploma or equivalent; bachelor's preferred.
• Excellent problem-solving and communication skills.
• Prior customer service experience welcomed but training provided.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Customer service

Problem solving

Communication

Listening

Multichannel support

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM software

Online ordering system

Job description

Uline’s California Branch in Ontario is seeking a dedicated Customer Support Specialist to build relationships and deliver legendary service. The role offers full-time hours from 1:30 PM to 10 PM, with $27–$32 per hour and a $2 shift differential.

You will use cutting-edge tools to assist customers by phone, email, and chat and advance with a stable, growing company. Join a family-owned leader in shipping and packaging, with strong training, health benefits, a 401(k) match, and paid time off.