Customer Support Pro - Growth, Training & On-Site

Uline; Ontario (CA); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Bonuses

Paid holidays

Tuition assistance

Job summary

Uline, a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials, is seeking a Customer Support Specialist at its California Branch in Ontario, CA. The role offers fast training, extensive product knowledge development, and opportunities for advancement.

These on-site, full-time hours support a dynamic customer service team focused on delivering legendary service—answering questions via phone, email and chat, and helping customers process

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Excellent problem-solving, listening, and communication skills.
• Prior customer service experience is a plus; training provided.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Become a product and solutions expert and answer product, pricing and shipping questions quickly.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Customer service

Problem solving

Communication

Eagerness to learn

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Phone system

Email/Chat platforms

CRM software

Job description

Uline, a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials, is seeking a Customer Support Specialist at its California Branch in Ontario, CA. The role offers fast training, extensive product knowledge development, and opportunities for advancement.

These on-site, full-time hours support a dynamic customer service team focused on delivering legendary service—answering questions via phone, email and chat, and helping customers process