Customer Service Leadership Trainee (2nd Shift, Full-Time)

Uline; Ontario (CA); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Bonus programs

Paid holidays

Paid time off

Tuition assistance

Job summary

Uline, a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials, invites you to join our California team as a Customer Service Management Trainee at our Ontario branch. You will receive hands-on leadership training in a state-of-the-art call center and empower reps to deliver legendary service.

With a Bachelor’s degree and a strong record in customer-focused service, you’ll help shape operations, performance reviews, and process improvements

Qualifications

• Bachelor’s degree required.
• Strong track record of customer-focused service and teamwork.
• Prior leadership/management experience is a plus.

Responsibilities

• Master all aspects of customer service management through a comprehensive hands-on training program.
• Manage and develop a team of customer service representatives by setting clear goals, evaluating performance and providing feedback.
• Review department procedures to identify areas for improvement.

Skills

Customer service leadership

Teamwork

Attention to detail

Leadership experience

Education

Bachelor’s degree

Job description

Uline, a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials, invites you to join our California team as a Customer Service Management Trainee at our Ontario branch. You will receive hands-on leadership training in a state-of-the-art call center and empower reps to deliver legendary service.

With a Bachelor’s degree and a strong record in customer-focused service, you’ll help shape operations, performance reviews, and process improvements