24x7 Service Engineer – Incident Response & Automation

Insight Global; Chevy Chase (MD); On-site; USD 120,000 - 160,000; Full time

Job summary

Insight Global seeks a Service Engineer to respond to and resolve urgent service problems within customer environments in Reston, VA or Redmond, WA. The role emphasizes automation to prevent recurrence and collaboration with partner teams.

The ideal candidate will diagnose faults in complex online services, work with SaaS and software design, and have strong Windows architecture knowledge. Flexibility to work 24x7 on site is required.

Qualifications

• 3–5 years experience as a Support, Service or Systems Engineer.
• Strong experience with PowerShell, Office 365 (O365), Azure, Teams, and SharePoint.
• Strong experience in diagnosing faults in complex online services.
• Familiarity with SaaS and software design.
• Experience with network tracing and troubleshooting (Wireshark and Netmon).
• Demonstrated expertise in Windows architecture.
• Proficiency with one or more programming languages and scripting languages (C++, C#, Java, PowerShell, Python, JavaScript).
• Solid understanding and proven experience with tools such as Process Monitor, Performance Monitor, Event Viewer, and other server monitoring tools to troubleshoot server software and network issues.

Responsibilities

• Respond to and resolve urgent service problems within customer environments.
• Propose automation to prevent problem recurrence for customer approval.
• Collaborate with partner teams when engineering and business dependencies exist.
• Analyze problems and develop solutions using data collection tools and methodologies.
• Learn, understand, and apply data classification management policies.
• Work 24x7x365 across a myriad of shifts on site.

Skills

PowerShell

Office 365

Azure

Teams

SharePoint

Troubleshooting

Windows architecture

Programming languages

Data analysis

Tools

Wireshark

Netmon

Process Monitor

Performance Monitor

Event Viewer

Job description

Insight Global seeks a Service Engineer to respond to and resolve urgent service problems within customer environments in Reston, VA or Redmond, WA. The role emphasizes automation to prevent recurrence and collaboration with partner teams.

The ideal candidate will diagnose faults in complex online services, work with SaaS and software design, and have strong Windows architecture knowledge. Flexibility to work 24x7 on site is required.