Service Engineer

Insight Global; Chevy Chase (MD); On-site; USD 120,000 - 160,000; Full time

Job summary

Insight Global seeks a Service Engineer to respond to and resolve urgent service problems within customer environments in Reston, VA or Redmond, WA. The role emphasizes automation to prevent recurrence and collaboration with partner teams.

The ideal candidate will diagnose faults in complex online services, work with SaaS and software design, and have strong Windows architecture knowledge. Flexibility to work 24x7 on site is required.

Qualifications

• 3–5 years experience as a Support, Service or Systems Engineer.
• Strong experience with PowerShell, Office 365 (O365), Azure, Teams, and SharePoint.
• Strong experience in diagnosing faults in complex online services.
• Familiarity with SaaS and software design.
• Experience with network tracing and troubleshooting (Wireshark and Netmon).
• Demonstrated expertise in Windows architecture.
• Proficiency with one or more programming languages and scripting languages (C++, C#, Java, PowerShell, Python, JavaScript).
• Solid understanding and proven experience with tools such as Process Monitor, Performance Monitor, Event Viewer, and other server monitoring tools to troubleshoot server software and network issues.

Responsibilities

• Respond to and resolve urgent service problems within customer environments.
• Propose automation to prevent problem recurrence for customer approval.
• Collaborate with partner teams when engineering and business dependencies exist.
• Analyze problems and develop solutions using data collection tools and methodologies.
• Learn, understand, and apply data classification management policies.
• Work 24x7x365 across a myriad of shifts on site.

Skills

PowerShell

Office 365

Azure

Teams

SharePoint

Troubleshooting

Windows architecture

Programming languages

Data analysis

Tools

Wireshark

Netmon

Process Monitor

Performance Monitor

Event Viewer

Job description

Job Description

An employer is looking for a qualified Service Engineer in the Reston, VA or Redmond, WA area. This role will be crucial to the success of ongoing online services for various customers. In this role the Service Engineer will be responsible for responding to and resolving urgent service problems within customer environments. They will also be expected to recommend automation to prevent problem recurrence for approval by the customer. They will closely collaborate with partner teams when engineering and business dependencies exist. There will be a heavy reliance on analyzing problems and developing solutions using various data collection tools and methodologies. They will also be expected to learn understand, and apply data classification management policies.

If you are passionate about delivering a top-notch customer experience, working with a wide range of service engineering teams, and get excited about continuously improving how we run our services, then this job is for you. Every candidate must have an active Top Secret SCI with Full Scope Polygraph

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 3-5 years experience as a Support, Service or Systems Engineer

• Strong experience working with PowerShell, Office 365 (O365), Azure, Teams, and Sharepoint

• Strong experience in diagnosing faults in complex online services

• Familiarity and demonstrated experience with SaaS and software design

• Experience with network tracing and troubleshooting (Wireshark and Netmon)

• Demonstrated expertise in Windows architecture

• Proficiency with one or more general purpose programming languages and/or scripting languages (C++, C#, Java, PowerShell, Python, JavaScript, etc.)

• Solid understanding and proven experience with tools such as Process Monitor, Performance Monitor, Event Viewer, and other server monitoring tools to troubleshoot server software as well as network issues

-Ability to work 24x7x365 across a myriad of shifts on site

-Active TS SCI with Full Scope Polygraph