Operations Lead: 24/7 Reliability & Incident Response

Inadev-Corporatio; Reston (VA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Inadev Corporation is seeking an Operations Lead to manage operational readiness and 24/7 production support for our platform. You will establish 24/7 processes, coordinate incident response, and ensure reliability in alignment with federal expectations.

You will drive incident coordination, define runbooks, dashboards, and escalation procedures, while collaborating across operations, DevSecOps, engineering, security, and support teams. A hybrid Reston, VA schedule is required.

Qualifications

• 7+ years of IT operations, production support, service delivery, DevSecOps, or infrastructure operations experience.
• Experience coordinating incident management, change management, release support, monitoring, and escalation processes.
• Experience leading operational readiness for enterprise systems or mission-critical platforms.
• Strong communication, coordination, troubleshooting, and stakeholder-management skills. Familiarity with ITSM tools, dashboards, runbooks, SLAs, and operational reporting.
• Bachelor's degree in information systems, computer science, engineering, or a related field.

Responsibilities

• Lead operational readiness planning, service management processes, and 24/7 support coordination.
• Coordinate incident, problem, change, release, and escalation activities across operations, DevSecOps, engineering, security, and support teams.
• Define and track operational metrics, SLAs, runbooks, dashboards, handoff procedures, and support documentation.
• Support production deployment planning, monitoring readiness, rollback planning, and post-release stabilization.
• Drive root-cause analysis, corrective actions, continuous improvement, and operational risk reduction.
• Partner with client stakeholders and program leadership to communicate operational status, incidents, risks, and readiness.
• Ensure operational practices align with security, compliance, continuity, and federal reporting requirements.
• Use AI-assisted operations tools to support incident analysis, runbook drafting, trend detection, and status reporting.

Skills

Strong communication

Stakeholder management

Troubleshooting

Self-start / proactive

Collaboration

Education

Bachelor's degree in information systems, computer science, engineering, or related field

Job description

Inadev Corporation is seeking an Operations Lead to manage operational readiness and 24/7 production support for our platform. You will establish 24/7 processes, coordinate incident response, and ensure reliability in alignment with federal expectations.

You will drive incident coordination, define runbooks, dashboards, and escalation procedures, while collaborating across operations, DevSecOps, engineering, security, and support teams. A hybrid Reston, VA schedule is required.