Azure Cloud Support Engineer I – 24/7 Incident Response

ASM Research, An Accenture Federal Services Company; Reston (VA); On-site; USD 61,000 - 110,000; Full time

Job summary

ASM Research, an Accenture Federal Services Company, seeks to join its incident management team in Reston, VA for a 24x7 Microsoft Azure environment. The role focuses on diagnosing, mitigating, and accelerating resolution of system issues to maintain high availability and SLA targets.

Responsibilities include responding to incidents, analyzing logs with tools like netmom and windbg, updating knowledge bases, coordinating with engineering, and supporting tiger team calls to ensure timely

Qualifications

• BS in Computer Science or other technical discipline preferred.
• 1-2 years of operations experience providing application infrastructure support; 1 year performing system administrator support.

Responsibilities

• Responds to incident tickets in a 24x7 environment to meet SLA.
• Troubleshoots system issues using diagnostic tools.
• Reviews system logs to identify and mitigate issues.
• Update knowledge base troubleshooting guides.
• Document incident fixes and coordinate changes with engineering teams.
• Support collaboration across operations, development teams and external partners.
• Participate in "tiger team" calls to accelerate knowledge sharing.
• Monitor solution performance according to client SLAs.
• Willingness to work overtime and varying hours.

Skills

System administration

Windows

Linux

Azure cloud

AWS cloud

Troubleshooting

Communication skills

Collaboration

Education

BS in Computer Science or related

Tools

netmom

windbg

diagnostic tools

Job description

ASM Research, an Accenture Federal Services Company, seeks to join its incident management team in Reston, VA for a 24x7 Microsoft Azure environment. The role focuses on diagnosing, mitigating, and accelerating resolution of system issues to maintain high availability and SLA targets.

Responsibilities include responding to incidents, analyzing logs with tools like netmom and windbg, updating knowledge bases, coordinating with engineering, and supporting tiger team calls to ensure timely