24/7 Truck Dispatch Coordinator

Murphy-Hoffman Company; Kansas City (KS); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental and Prescription保险

Disability and Life Insurance

Paid Time Off program

401k and Profit Sharing with Employer

Flexible Spending Account

Internal Promotion Opportunities

On the Job Training

Job summary

Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group, with an expanding network and a 24/7 Dispatch Center. The Dispatch Coordinator handles inbound emergency and service calls from customers and drivers, scheduling and managing repairs while following established policies and procedures.

The role requires handling multiple tasks in a fast-paced environment, documenting events in CRM, and communicating repair status across multiple channels to customers and

Qualifications

• One year of dispatching or truck/heavy equipment repair experience preferred.
• CRM systems experience preferred.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Excellent critical thinking, problem solving, and decision-making abilities.
• Ability to work a flexible schedule including nights and weekends.

Responsibilities

• Answers inbound breakdown and non-domicile truck repair calls and schedules repairs. Arranges for substitute trucks as required.
• Ensures trucks are returned to service as quickly as possible and verifies repairs are adequate and cost appropriate.
• Manages and documents each event in the computer systems provided.
• Communicates repair status to the customer and branch management teams via email, text, and phone.
• Performs other duties as assigned by supervisor.

Skills

Verbal and written communication

Multitasking

Customer service

Tools

CRM systems

Job description

Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group, with an expanding network and a 24/7 Dispatch Center. The Dispatch Coordinator handles inbound emergency and service calls from customers and drivers, scheduling and managing repairs while following established policies and procedures.

The role requires handling multiple tasks in a fast-paced environment, documenting events in CRM, and communicating repair status across multiple channels to customers and