Dispatch Coordinator

Murphy-Hoffman Company (MHC Kenworth); Kansas City (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive Salary

Medical Insurance

Dental Insurance

Disability Insurance

Life Insurance

Paid Time Off

401k and Profit Sharing with Employer

Flexible Spending Account

Internal Promotion Opportunities

On the Job Training

Job summary

Murphy-Hoffman Company (MHC Kenworth) is hiring a Customer Support Specialist to handle inbound emergency and service calls 24/7, schedule repairs, and coordinate substitute trucks when needed.

You will document events in our systems and update customers and management on progress through email, text, and phone, ensuring fast, cost-effective repairs and high customer satisfaction.

Qualifications

• Experience in dispatching or truck/heavy equipment repair preferred.
• CRM systems experience preferred.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Willingness to work nights and weekends as required.

Responsibilities

• Answers inbound breakdown and service calls and schedules repairs.
• Arranges substitute trucks as needed.
• Ensures repairs get trucks back in service quickly and cost-effectively.
• Manages and documents events in computer systems.
• Communicates repair status to customers and branches via multiple channels.

Skills

Dispatching experience

CRM experience

Verbal communication

Written communication

Multitasking

Critical thinking

Flexible schedule

Tools

CRM systems

Job description

Job Overview & Essential Functions

Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for an Customer Support Specialist. This position handles inbound emergency and service calls from customers and drivers and uses established policies, procedures, and systems to schedule and manage repairs in a 24/7 environment.

• Answers inbound breakdown and non-domicile truck repair calls and schedules repairs. Arranges for substitute trucks as required.
• Ensures trucks are returned to service as quickly as possible and verifies repairs are adequate and cost appropriate.
• Manages and documents each event in the computer systems provided.
• Communicates repair status to the customer and branch management teams via multiple channels including email, text, and phone.
• Performs other duties as assigned by supervisor.

Qualifications

• One year of dispatching and/or truck, automotive, or heavy equipment repair industry experience strongly preferred.
• Customer relationship management (CRM) systems experience preferred.
• Excellent verbal and written communication skills.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Excellent critical thinking, problem solving, and decision-making abilities.
• Ability to work a flexible schedule to meet business needs including nights and weekends.

Benefits

• Competitive Salary
• Medical, Dental and Prescription Insurance
• Disability and Life Insurance
• Paid Time Off program
• 401k and Profit Sharing with Employer Match
• Flexible Spending Account
• Internal Promotion Opportunities
• On the Job Training

About Us

MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential – a place where you can grow as a person and a professional.

Equal Opportunity Employer / Veterans / Disabled