24/7 Towing Dispatcher: Calm, Fast-Paced Coordinator

METRO TOWING LLC; Lexington (KY); On-site; USD 42,000 - 54,000; Full time

Job summary

METRO TOWING LLC in Lexington, KY is seeking a dependable Dispatcher to coordinate towing and roadside calls from start to finish. You will communicate with customers and drivers, enter and update calls, assign jobs, and monitor active dispatches to ensure safe, efficient service.

This on-site role requires calm decision-making, strong multitasking, and the ability to stay organized in a fast-paced environment. Prior towing or call-center experience is a plus but not required.

Qualifications

• Strong communication and customer service skills.
• Ability to remain calm and professional in a fast-paced environment.
• Excellent multitasking and organizational skills.
• Strong attention to detail.
• Basic computer skills and ability to learn dispatch software and company systems.
• Ability to make decisions and solve problems quickly.
• Reliable attendance and punctuality.
• Ability to work independently while also being part of a team.
• Willingness to learn the towing industry and METRO TOWING procedures.
• Knowledge of Lexington and surrounding areas is a plus.

Responsibilities

• Answer incoming customer and service calls in a professional and courteous manner.
• Gather accurate information about each service request.
• Enter calls and maintain accurate dispatch records.
• Dispatch and communicate with drivers throughout their shifts.
• Monitor active calls and driver status.
• Provide drivers with accurate pickup locations, vehicle information, and other necessary details.
• Communicate with customers regarding estimated arrival times and job status.
• Prioritize calls based on urgency, location, and company procedures.
• Handle changing priorities, delays, and unexpected situations.
• Communicate with management regarding operational issues.
• Follow METRO TOWING policies and dispatch procedures.
• Maintain clear and professional communication with customers, drivers, and team members.
• Help maintain an organized, safe, and efficient dispatch operation.

Skills

Strong communication

Customer service

Multitasking

Organizational skills

Attention to detail

Teamwork

Problem solving

Reliability

Learn dispatch software

Calm under pressure

Tools

Dispatch software

Company systems

Job description

METRO TOWING LLC in Lexington, KY is seeking a dependable Dispatcher to coordinate towing and roadside calls from start to finish. You will communicate with customers and drivers, enter and update calls, assign jobs, and monitor active dispatches to ensure safe, efficient service.

This on-site role requires calm decision-making, strong multitasking, and the ability to stay organized in a fast-paced environment. Prior towing or call-center experience is a plus but not required.