Senior Dispatch Manager, Specialized Transport & Recovery

Guardian Fleet Services; Lexington (KY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) Plan

Short Term Disability

Long-Term Disability

Hospital Indemnity

Cancer plan

Employee Assistance Program

Job summary

Guardian Fleet Services in Lexington, KY seeks a Specialist Transport Dispatch Manager to lead dispatch for towing, heavy recovery, equipment transport and emergency roadside service activities.

This role oversees dispatch personnel, optimizes fleet utilization, coordinates customer requests, and ensures efficient deployment of drivers and equipment to maximize productivity, safety, and customer satisfaction.

Qualifications

• High School Diploma or GED required.
• 3-5 years dispatch experience in towing, transportation, logistics, emergency services, or fleet operations.
• Minimum 2 years supervisory or management experience.
• Strong knowledge of towing and recovery operations, fleet management, and dispatch procedures.
• Experience using dispatch software, GPS tracking systems, and fleet management platforms.
• Proficiency with Microsoft Office (Excel, Outlook, Word, Teams).

Responsibilities

• Manage daily dispatch operations for specialized transport, towing, heavy recovery, equipment hauling, and oversized load transport services.
• Coordinate service calls based on urgency, customer needs, equipment requirements, and capacity.
• Ensure efficient scheduling and routing of tow trucks, transport units, trailers, and recovery equipment.
• Monitor field operations and make real-time adjustments to maximize efficiency and response times.
• Maintain dispatch records, service logs, and operational reports.
• Supervise, coach, and develop dispatch staff; establish performance standards.
• Conduct training on dispatch systems, customer service practices, and company procedures.
• Manage employee schedules to ensure 24/7 coverage.
• Foster a collaborative, customer-focused work environment.

Skills

Supervisory experience

Dispatch experience

Customer service orientation

Education

High School Diploma or GED

Tools

Dispatch software

GPS tracking systems

Fleet management platforms

Microsoft Office

Job description

Guardian Fleet Services in Lexington, KY seeks a Specialist Transport Dispatch Manager to lead dispatch for towing, heavy recovery, equipment transport and emergency roadside service activities.

This role oversees dispatch personnel, optimizes fleet utilization, coordinates customer requests, and ensures efficient deployment of drivers and equipment to maximize productivity, safety, and customer satisfaction.