24/7 Tow Dispatch Specialist: Fast, Calm & Accurate

Midas Michigan; Southfield (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

ARNAZ Towing in Southeast Michigan is seeking a dispatcher to manage emergency roadside calls and motor club dispatches. You will answer calls, dispatch tow trucks, and track multiple live jobs in real time to ensure fast, accurate service.

Candidates should be able to communicate calmly under pressure, multitask across several simultaneous jobs, and maintain precise records in Towbook. Training provided for rotating or overnight shifts and customer coordination.

Qualifications

• Experience as a dispatcher in towing, trucking, delivery or emergency services preferred.
• Strong knowledge of local roads and geography.
• Clear, calm communication on phone and under pressure.
• Ability to multitask across several live jobs.
• Basic computer skills; dispatch software experience is a plus.

Responsibilities

• Answer incoming calls and dispatch tow trucks quickly to locations.
• Track drivers and jobs in real time (location, ETA, status).
• Route jobs efficiently based on location, truck type and priority.
• Follow up to confirm completion and customer care.
• Communicate professionally with customers, drivers, and partners (AAA and others).
• Keep accurate records in dispatch system (Towbook).
• Flag delays, disputes, or safety issues early.

Skills

Dispatcher experience

Local geography knowledge

Calm communicator

Multitasking

Phone etiquette

Computer proficiency

Dispatch software (Towbook)

Tools

Towbook

Job description

ARNAZ Towing in Southeast Michigan is seeking a dispatcher to manage emergency roadside calls and motor club dispatches. You will answer calls, dispatch tow trucks, and track multiple live jobs in real time to ensure fast, accurate service.

Candidates should be able to communicate calmly under pressure, multitask across several simultaneous jobs, and maintain precise records in Towbook. Training provided for rotating or overnight shifts and customer coordination.