24/7 Technical Support Specialist — SQL & Excel Expert

Jobtailor; Missouri; On-site; USD 42,000 - 70,000; Full time

Job summary

Geotab in Missouri seeks a technically skilled customer support specialist to provide expert assistance for Geotab GO devices and the MyGeotab platform. You will troubleshoot hardware and software issues, manage cases end-to-end, and maintain clear documentation.

The role requires 1–3 years in technical support, strong Excel and SQL knowledge, and excellent communication. It offers 24/7 shifts and cross-team collaboration to ensure customer success.

Qualifications

• 1–3 years of customer service or technical support experience.
• Expert-level Excel skills with pivot tables and reporting.
• Familiarity with SQL, Google Suite, and data handling.
• Strong verbal and written communication; multitasking in a fast-paced environment.

Responsibilities

• Provide expert technical assistance to customers and partners for Geotab products.
• Troubleshoot and resolve complex hardware and software issues.
• Handle support cases from initial contact through resolution.
• Maintain detailed support documentation.
• Contribute to 24/7 support operations through rotating shifts.
• Support partners, customers, sales reps, and internal teams via phone, chat, and email.
• Provide technical expertise on database setup, user management, rules and reporting, and product implementation.
• Diagnose connectivity, installation, platform, hardware, and software issues.
• Collaborate to troubleshoot complex issues for cameras, keyless systems, and integrated technologies.
• Coordinate device returns and exchanges with internal departments.
• Resolve customer complaints and escalate critical concerns when needed.
• Protect customer data confidentiality and security.
• Support Geotab global strategic initiatives.

Skills

Customer support experience

Expert-Level Excel Skills

SQL knowledge

Google Suite proficiency

Strong communication

Analytical thinking

Education

Post-Secondary Diploma or Degree in Engineering/CS

Tools

Google BigQuery

MyGeotab Platform

Geotab GO Devices

Job description

Geotab in Missouri seeks a technically skilled customer support specialist to provide expert assistance for Geotab GO devices and the MyGeotab platform. You will troubleshoot hardware and software issues, manage cases end-to-end, and maintain clear documentation.

The role requires 1–3 years in technical support, strong Excel and SQL knowledge, and excellent communication. It offers 24/7 shifts and cross-team collaboration to ensure customer success.