IT Support Specialist

Geotab; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work arrangements

Home office reimbursement program

Baby bonus and parental leave top-up

Online learning opportunities

EV purchase incentive program

Medical and dental benefits

Retirement savings plan

Job summary

Geotab, a global leader in IoT and connected transportation, seeks an IT Support Specialist to deliver employee-facing support across offices and remote staff. You will resolve escalated incidents, configure workstations, troubleshoot Windows, macOS, Linux/Ubuntu, and ChromeOS, and manage Google Workspace services.

You’ll lead onboarding/offboarding, ensure security compliance, and contribute to asset management while documenting solutions for the knowledge base.

Qualifications

• Minimum 2–5 years in IT support or service desk.
• Experience supporting Windows, macOS, Linux/Ubuntu, ChromeOS.
• Strong customer-service orientation and communication.
• Familiarity with ITSM processes and SLA metrics.

Responsibilities

• Resolve escalated incidents and requests within SLA.
• Configure and maintain workstations and mobile devices.
• Troubleshoot network issues (LAN/WAN, Wi-Fi, VPN, DHCP/DNS).
• Administer Google Workspace apps and user accounts.
• Lead onboarding/offboarding and asset provisioning.
• Document resolutions for the knowledge base.

Skills

Customer service

Troubleshooting

Google Workspace administration

RBAC & IAM

Asset management

Documentation

Cross-functional collaboration

Education

Post-secondary degree in Computer Science/Information Technology/Engineering

Tools

Google Workspace

SaaS applications

Job description

Geotab® is a global leader in IoT and connected transportation, working to help businesses grow and succeed while improving the safety and sustainability of communities.

Geotab advances security by connecting commercial vehicles to the internet and providing web‑based analytics that help customers better manage fleets. With an open platform and Geotab Marketplace®, hundreds of third‑party solutions allow businesses to automate operations through vehicle data integration.

Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, reduce fuel consumption, enhance driver safety and ensure regulatory compliance.

Who you are:

The IT Support Specialist provides efficient, employee‑facing IT support across Geotab offices and the remote workforce. This role resolves escalated incidents and service requests, configures and troubleshoots complex endpoint hardware and software issues, manages advanced user accounts and access provisioning, and ensures local onsite support coverage.

What you’ll do:

• Resolve escalated incidents and service requests, maintaining strict SLA compliance.
• Configure, install, maintain, and upgrade workstations, mobile devices, peripherals, and standard office technology.
• Perform advanced diagnostic troubleshooting across Windows, macOS, Linux/Ubuntu, and ChromeOS environments.
• Administer and troubleshoot core Google Workspace applications (Gmail, Drive, Groups, shared mailboxes, calendar routing, delegation).
• Manage user access, account lifecycle, software deployments, and system permissions following RBAC, IAM, and security compliance frameworks.
• Lead endpoint onboarding and off‑boarding procedures, ensuring high‑quality device provisioning and smooth recovery of returned assets.
• Execute IT asset management tasks—packaging, shipping, receiving, and auditing IT hardware inventory; keep internal asset tracking databases up‑to‑date.
• Leverage GenAI assistants within GIA to streamline ticket diagnostics, log analysis, and documentation.
• Document resolution procedures and user‑facing “self‑help” guides for the IT knowledge base.
• Coordinate local office technology operations, monitor onsite infrastructure (A/V, printing, room booking), and support regional incident coordination and maintenance notifications.

How you’ll make an impact:

• Act as the escalation point for the IT Support Analyst tier.
• Identify repeat support ticket patterns and propose automated resolution or routing enhancements to the Service Automation team.
• Maintain high service quality across 5‑day onsite coverage, ensuring reliable technology for employees.

What you’ll bring to the role:

• Strong customer‑service orientation and clear communication skills.
• Proven intermediate‑to‑advanced troubleshooting across Windows, macOS, Linux/Ubuntu, ChromeOS, and mobile OS.
• Intermediate Google Workspace administration and SaaS application troubleshooting skills.
• Ability to diagnose and resolve intermediate to complex network issues (LAN/WAN, Wi‑Fi, VPN, DHCP/DNS).
• Solid understanding of ITSM frameworks, ticket lifecycle, SLA metrics, and escalation hygiene.
• High precision and attention to detail when updating ticket notes, playbooks, and asset databases.
• Strong organizational, analytical, and diagnostic skills; ability to manage multiple priorities under pressure.
• Collaborative mindset, coordinating across IT Security, Workplace Infrastructure, Facilities, and Application teams.
• Post‑secondary diploma or degree in Computer Science, Information Technology, Engineering, or equivalent experience.
• Relevant IT certifications (CompTIA A+, Network+, Security+, ITIL Foundations, or endpoint management credentials) are highly valued.
• Typically 2 to 5 years of experience in IT support, service desk, desktop support, or end‑user technology support.

Why job seekers choose Geotab:

• Flexible hybrid work arrangements.
• Home office reimbursement program.
• Baby bonus and parental leave top‑up program.
• Online learning and networking opportunities.
• Electric vehicle purchase incentive program.
• Competitive medical and dental benefits.
• Retirement savings program.

How we work:

Geotab employs a flexible hybrid model that supports both in‑person and virtual work. Employees are encouraged to work from the office as often as they like. When working from home, a reliable internet connection (minimum 50 mbps down/10 mbps up) is required. Virtual work is sustained through cloud‑based applications, collaboration tools, and asynchronous workflows. The health and safety of employees remain a top priority, and the company promotes work‑life balance through online social events and team gatherings.

Equal Employment Opportunity

Geotab provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. The company complies with applicable federal, state, and local laws governing nondiscrimination. Geotab expressly prohibits any form of workplace harassment or discrimination.