Security Dispatch Operator

Alloy Enterprises; Seattle (WA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls International plc. is seeking a Security Operations Center professional to provide alarm monitoring and incident dispatching globally, 24/7.

The role covers hundreds of locations and over 100,000 people across many countries, with shifts from 1st to 3rd as needed, based in Redmond, WA. You will respond swiftly to alarm events, handle emails, calls, and maintain professional conduct in a fast-paced SOC setting.

Qualifications

• Knowledge of security or technology industry.
• Energetic, enthusiastic yet calm under pressure.

Responsibilities

• Respond to alarm events and answer incoming calls regarding customer alarms quickly and efficiently.
• Action/respond to both internal/external customer emails.
• Answer all incoming calls promptly and effectively in a professional manner.
• Follow through and take ownership on all queries where possible.
• Work unsupervised and maintain professionalism.
• Ensure awareness and understanding of SOPs for emergency procedures, reporting, and self-reporting.

Tools

Microsoft Office 365

Job description

What you will do

Provide alarm and incident monitoring and dispatching, emergency and non-emergency security messaging, and incident escalation, globally 24 hours a day, 7 days a week for an organization that covers hundreds of locations, and over 100,000 people in over 100 countries.

How you will do it

• Respond to all alarm events and answer incoming calls regarding the customer alarms quickly and efficiently
• Action/respond to both internal / external customer emails
• Answer all incoming calls promptly and effectively in an efficient and professional manner
• Follow through and take ownership on all queries where possible

• Work unsupervised and maintain professionalism
• Contribute to well-staff and a safe and healthy workplace through:
• Ensuring awareness and understanding of, and compliance with, standard operating procedures in respect of emergency and evacuation procedures, security, accident and incident reporting, hazard reporting and 'self-reporting'.
• Take all practical steps to ensure your own health and safety at work, and the safety of others in the workplace e.g. Micro pausing, stretching, exercising.
• Role model our Transformation Code of Conduct (CoC)

What we look for

• Knowledge of the security or technology industry.
• You will be energetic, enthusiastic yet considered and calm under pressure.
• You are able to speak up and be heard, you are driven, and ready to really make your mark on a global scale, thriving on success.

• You are able to work well in a team environment.
• Computer skills; Microsoft Office 365 (Teams, Outlook, SharePoint, Excel, Word)
• You get things done - you are analytical, organized, and manage competing priorities with ease.
• Experience within the SOC environment. (preferred)
• Security, military, law enforcement, or emergency services experience. (preferred)

Other Requirements:

• Must be able to work 1st shift ,2nd or 3rd shift
• Must be able and willing to work in person at the SOC - located in Redmond.
• U.S. citizen or legal right to work in the U.S.
• Where legally permissible, if hired, candidate is required to be fully vaccinated against Covid-19 no later than his/her start date, unless candidate has a valid medical condition or sincerely held religious belief precluding him/ her from receiving the vaccine.

HIRING HOURLY RANGE: $26 - $28 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.). This position includes a competitive benefits package.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

If you are an individual with a disability and you require an accommodation during the application process.