Global SOC Dispatcher: Urgent Security & Alarms

Alloy Enterprises; Seattle (WA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls International plc. is seeking a Security Operations Center professional to provide alarm monitoring and incident dispatching globally, 24/7.

The role covers hundreds of locations and over 100,000 people across many countries, with shifts from 1st to 3rd as needed, based in Redmond, WA. You will respond swiftly to alarm events, handle emails, calls, and maintain professional conduct in a fast-paced SOC setting.

Qualifications

• Knowledge of security or technology industry.
• Energetic, enthusiastic yet calm under pressure.

Responsibilities

• Respond to alarm events and answer incoming calls regarding customer alarms quickly and efficiently.
• Action/respond to both internal/external customer emails.
• Answer all incoming calls promptly and effectively in a professional manner.
• Follow through and take ownership on all queries where possible.
• Work unsupervised and maintain professionalism.
• Ensure awareness and understanding of SOPs for emergency procedures, reporting, and self-reporting.

Tools

Microsoft Office 365

Job description

Johnson Controls International plc. is seeking a Security Operations Center professional to provide alarm monitoring and incident dispatching globally, 24/7.

The role covers hundreds of locations and over 100,000 people across many countries, with shifts from 1st to 3rd as needed, based in Redmond, WA. You will respond swiftly to alarm events, handle emails, calls, and maintain professional conduct in a fast-paced SOC setting.