24/7 PSOC Operator: CCTV, Dispatch & Life-Safety

Walden Security; Charlotte (NC); On-site; CAD 32,000 - 45,000; Full time

Job summary

Walden Security is seeking a Physical Security Operations Center Operator for our Charlotte, NC location to monitor CCTV and alarms, coordinate incident responses, and support on-site personnel and visitors. The role requires staying composed under pressure and delivering timely information to leadership.

The operator will handle routine and emergency calls, document events, and ensure all security systems function properly, while maintaining confidentiality and professional communication in

Qualifications

• High School diploma or GED.
• Minimum of 18 years of age.
• Able to pass a criminal background check and drug test.
• Minimum of 1 year of customer service experience.
• Experience in a Physical Security Operations Center or related security roles preferred.

Responsibilities

• Monitor cameras and alarms and dispatch security personnel as required.
• Coordinate response to life safety incidents with police, fire, EMS.
• Maintain daily logs and prepare reports.
• Conduct routine alarm testing and remote audits.
• Ensure systems are functioning properly and report deficiencies.

Skills

Problem Solving

Technical Skills

Customer Service

Interpersonal Skills

Oral Communication

Written Communication

Diversity Awareness

Ethics

Organizational Skills

Judgement

Professionalism

Attention to Detail

Tools

Microsoft Windows 10

Microsoft Office

Outlook

Job description

Walden Security is seeking a Physical Security Operations Center Operator for our Charlotte, NC location to monitor CCTV and alarms, coordinate incident responses, and support on-site personnel and visitors. The role requires staying composed under pressure and delivering timely information to leadership.

The operator will handle routine and emergency calls, document events, and ensure all security systems function properly, while maintaining confidentiality and professional communication in