SOC CCTV Monitor & Incident Response

Securitas, Inc.; Charlotte (NC); On-site; USD 23,000 - 29,000; Full time

Job summary

Securitas USA in Charlotte, NC is seeking a CCTV Surveillance Security Officer to monitor live video feeds, respond to incidents, and support client operations in a Security Operations Center environment. You will handle alarms, access control events, and communications with clients and responders, while documenting events and maintaining accurate records.

The role requires attention to detail, strong communication, and the ability to multitask under pressure.

Qualifications

• High school diploma or GED is required.
• Ability to communicate effectively in English, verbally and in writing.
• Basic computer proficiency (Word, Excel, Outlook).
• Typing speed of at least 25 words per minute.
• At least one year of customer service or security-related experience.
• Willingness to work 24/7 shifts including evenings, weekends, and holidays.
• Pass background screening and pre-employment checks.

Responsibilities

• Monitor live CCTV cameras and security systems across client locations.
• Identify and report suspicious activity and security incidents.
• Respond to alarms and access control events promptly.
• Coordinate with clients, field personnel, and responders.
• Document incidents with detailed logs and reports.
• Provide updates during active incidents.

Skills

Attention to detail

Communication

Customer service

Decision making

Calm under pressure

Multitasking

Time management

Documentation

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Securitas USA in Charlotte, NC is seeking a CCTV Surveillance Security Officer to monitor live video feeds, respond to incidents, and support client operations in a Security Operations Center environment. You will handle alarms, access control events, and communications with clients and responders, while documenting events and maintaining accurate records.

The role requires attention to detail, strong communication, and the ability to multitask under pressure.