SOC Monitoring & Dispatch Operator

Constellis; Boston (MA); On-site; USD 33,000 - 44,000; Full time

Job summary

Constellis in Boston is seeking a Security Operations Center Level 1 Operator to monitor CCTV, alarms, and access control systems, analyze data, and report observations to supervision. This role requires vigilance, pattern recognition, and timely communication while maintaining daily event logs.

You will work rotating shifts to provide 24/7 coverage, coordinate dispatch of security personnel, and assist with SOPs, incident reports, and basic Lenel/Genetec investigations.

Qualifications

• High school graduate or equivalent.
• Minimum of two years of experience working in a security environment or dispatch center.
• Proficient in Microsoft Excel and PowerPoint.
• Strong computer skills and English proficiency.
• Ability to sit/stand for long periods and meet physical standards.

Responsibilities

• Monitor CCTV, alarm systems, and access control to support 24/7 SOC operations.
• Dispatch security personnel and coordinate responses to incidents.
• Operate CCTV and access control software in coordination with security teams.
• Draft and update SOPs, processes, and incident management procedures.
• Communicate clearly under stress and provide concise written reports.
• Produce incident reports and BOLO/BE on the Look Out materials as needed.
• Assist with Lenel reports and investigations; observe patterns and threats.
• Maintain logs of rotating shifts and notify security partners as required.
• Understand IT hardware/software used for security monitoring and notifications.
• Perform additional duties and support as needed.

Skills

Microsoft Excel

PowerPoint

Computer skills

English proficiency

Education

High school graduate or equivalent

Tools

Intellicene

Lenel

Genetec

PSIMS

Mass Notification systems

MS Office

Job description

Constellis in Boston is seeking a Security Operations Center Level 1 Operator to monitor CCTV, alarms, and access control systems, analyze data, and report observations to supervision. This role requires vigilance, pattern recognition, and timely communication while maintaining daily event logs.

You will work rotating shifts to provide 24/7 coverage, coordinate dispatch of security personnel, and assist with SOPs, incident reports, and basic Lenel/Genetec investigations.