Security Operations Center Specialist

waldensecurity; Charlotte (NC); On-site; USD 40,000 - 65,000; Full time

Job summary

Walden Security seeks a PSOC Operator to monitor CCTV and alarm systems, coordinate incident responses, and provide timely reports. The role requires strong communication and the ability to handle sensitive information with discretion.

Responsibilities include tracking incidents, dispatching security personnel and emergency services, and maintaining accurate documentation while staying aware of evolving security threats and weather-related risks.

Qualifications

• Must be detail-oriented and capable of documenting incidents clearly.
• Excellent verbal and written communication skills in English.
• Strong problem-solving skills and the ability to analyze information quickly.
• Able to multitask in a fast-paced, deadline-driven environment.

Responsibilities

• Monitor cameras, alarms, and video equipment to identify threats and incidents.
• Dispatch security officers and appropriate personnel via phone, radio, or software systems.
• Maintain daily logs and prepare reports on incidents and activities.
• Coordinate responses with internal teams and external agencies as needed.

Skills

Problem Solving

Technical Skills

Customer Service

Communication

Multitasking

Tools

CCTV

Access Control

Job description

Walden Security seeks a PSOC Operator to monitor CCTV and alarm systems, coordinate incident responses, and provide timely reports. The role requires strong communication and the ability to handle sensitive information with discretion.

Responsibilities include tracking incidents, dispatching security personnel and emergency services, and maintaining accurate documentation while staying aware of evolving security threats and weather-related risks.