24/7 NOC Connectivity & Support Specialist

Socket.dev; Las Vegas (NV); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Annual Bonus

Learning & Development

Benefits Package

Parental Leave

Vacation 15 days

Job summary

Boldyn Networks in Las Vegas, NV is seeking a Network Operations Center Technician to join a 24/7 team focused on connectivity, hardware, software, and system issue resolution. You’ll handle calls, triage, ticketing, and communication with customers and internal staff to maintain critical services.

The role requires a degree, strong communication, and IT support experience, with CCNA plus a preference for NOC or DAS exposure. Competitive pay and benefits apply.

Qualifications

• Bachelor's degree required from an accredited university.
• CCNA certification or equivalent.
• Experience in IT desktop support.
• Strong communication and customer service skills.
• Familiarity with network monitoring and wireless technologies.

Responsibilities

• Answer customer calls, create tickets, and perform initial triage for issue resolution.
• Determine customer impact and urgency of issues.
• Escalate or assign tickets to the appropriate team members or engineers when needed.
• Own tickets until closure and communicate updates as needed.
• Notify internal employees and external customers of any outages.

Skills

Customer service

Communication

IT Desktop Support

Education

Bachelor's degree

Tools

CCNA

Network Monitoring Center

Wifi Network

DAS

Job description

Boldyn Networks in Las Vegas, NV is seeking a Network Operations Center Technician to join a 24/7 team focused on connectivity, hardware, software, and system issue resolution. You’ll handle calls, triage, ticketing, and communication with customers and internal staff to maintain critical services.

The role requires a degree, strong communication, and IT support experience, with CCNA plus a preference for NOC or DAS exposure. Competitive pay and benefits apply.