Network Operations Center Technician

Boldyn Networks; Las Vegas (NV); On-site; USD 80,231,000 - 94,558,000; Full time

Benefits offered by this job

Hourly pay

Annual bonus

Paid parental leave

Vacation starting at 15 days

Sick leave 10 days

Volunteer leave 4 days

Job summary

Boldyn Networks in Las Vegas, NV is seeking a Network Operations Center Technician to join our 24/7 team. You will answer calls, triage issues, create and own tickets, and escalate when needed, ensuring rapid resolution of connectivity, hardware, software, or system problems.

The role offers an 1pm-10pm PT schedule (Tue-Sat with potential changes), strong customer-service requirements, CCNA or equivalent certs encouraged, and opportunities to grow within a global interconnectivity company.

Qualifications

• Bachelor's degree in IT or related field.
• 1 year of IT Desktop Support experience.
• CCNA or equivalent network certification is preferred.

Responsibilities

• Answer customer calls, create tickets, and perform initial triage for issue resolution.
• Determine customer impact and urgency of issues.
• Escalate or assign tickets to appropriate teams when needed.
• Own tickets until closure and communicate updates as needed.
• Notify internal users and external customers of outages.

Skills

Customer service

Technical support

Network troubleshooting

Communication skills

Education

Bachelor's degree

Tools

CCNA

NOC monitoring tools

Job description

Lead network excellence. Keep the world connected.Network Operations Center TechnicianLas Vegas, NVAbout the roleAre you someone that enjoys helping people with their technical problems and coming up with solutions? Our NOC center in Las Vegas, NV is looking for an enthusiastic and detail-oriented NOC Technician join this rockstar team. In a 24/7 environment, there is always something going on and a friendly face ready to help. This role allows the opportunity to talk to anyone and everyone whether it be internal employees or external customers.What you’ll be doingAs part of our Network Operations team, you’ll be the one coming to the rescue of whoever is calling in regard to issues with their connectivity, hardware, software, or system issues. You will keep your finger on the pulse of our critical systems to know when to raise the red flag of potential larger issues. As a dynamic company, needs are always changing, but some of the things you will do on a regular basis are:Answer customer calls, create tickets, and perform initial triage for issue resolutionDetermine customer impact and urgency of issuesEscalate or assign tickets to the appropriate team members or engineers when neededOwn tickets until closure and communicate updates as neededNotify internal employees and external customers of any outagesWhat you’ll bringWe are looking for someone who enjoys variety and not just answering the same questions over and over. This position has a variety of shifts available, but we do our best to keep a consistent schedule so our team members can plan their lives. The current available schedule is: 1pm - 10pm PT Tuesday-Saturday but could change. We're looking for someone with excellent customer service and technical skills. You will also have some of the following:Bachelor's degree required from an accredited university with at least 1 year of IT Desktop Support experienceNetwork certification (i.e. CCNA)Network Monitoring Center experience is a big plusWifi Network support experience is a big plusDistributed Antenna System (DAS) experience is a plusExcellent communication skillsAbout usAt Boldyn Networks, we’re reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow’s greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow.Why work with us?We’re large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You’ll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you’ll make your mark on projects that matter and find new strengths along the way.We also offer:Hourly Pay: $28 - $33Annual BonusLearning and development opportunitiesCompetitive benefit packagesPaid Parental LeaveVacation starting at 15 days increasing with length of service10 days paid sick leave4 days off each year to volunteerReady to apply?Are you ready to create an impact that will last for generations? Join us at Boldyn Networks today. Hit apply and follow the instructions to get started.Diversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what makes us unique. And it’s important to us, to our future. To build a workforce that’s representative of the societies we serve. So that we can listen, learn and understand how to solve our customers’ problems in the smartest ways possible.We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.