Network Operations Center Technician

Boldyn Networks US Operations LLC; Las Vegas (NV); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Annual Bonus

Paid Parental Leave

Vacation starting at 15 days

Sick leave

Job summary

Boldyn Networks US Operations LLC in Las Vegas, NV is seeking a NOC Technician to join a 24/7 operation. You will answer calls, create tickets, triage issues, and manage tickets from start to finish while communicating outages to customers and internal teams.

The role emphasizes strong customer service and technical skills, with shifts currently running 1pm - 10pm PT Tue-Sat, and opportunities for schedule stability and growth in a fast-paced environment.

Qualifications

• Bachelor's degree in IT or related field required.
• CCNA certification preferred.
• Experience in IT desktop support is a plus.
• DAS experience is a plus.

Responsibilities

• Answer customer calls, create tickets, and perform initial triage for issue resolution.
• Determine customer impact and urgency of issues.
• Escalate or assign tickets to the appropriate team members or engineers when needed.
• Own tickets until closure and communicate updates as needed.
• Notify internal employees and external customers of any outages.

Skills

Customer service

Networking basics

Ticketing

Education

Bachelor's degree in IT or related field

Tools

CCNA

Job description

Lead network excellence. Keep the world connected.

About the role

NOC center in Las Vegas, NV is looking for an enthusiastic and detail-oriented NOC Technician join this rockstar team. In a 24/7 environment, there is always something going on and a friendly face ready to help. This role allows the opportunity to talk to anyone and everyone whether it be internal employees or external customers.

What you’ll be doing

• Answer customer calls, create tickets, and perform initial triage for issue resolution
• Determine customer impact and urgency of issues
• Escalate or assign tickets to the appropriate team members or engineers when needed
• Own tickets until closure and communicate updates as needed
• Notify internal employees and external customers of any outages

What you’ll bring

We are looking for someone who enjoys variety and not just answering the same questions over and over. This position has a variety of shifts available, but we do our best to keep a consistent schedule so our team members can plan their lives. The current available schedule is: 1pm - 10pm PT Tuesday-Saturday but could change. We're looking for someone with excellent customer service and technical skills. You will also have some of the following:

• Bachelor's degree required from an accredited university with at least 1 year of IT Desktop Support experience
• Network certification (i.e. CCNA)
• Network Monitoring Center experience is a big plus
• Wifi Network support experience is a big plus
• Distributed Antenna System (DAS) experience is a plus
• Excellent communication skills

About us

At Boldyn Networks, we’re reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow’s greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow. Why work with us? We’re large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You’ll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you’ll make your mark on projects that matter and find new strengths along the way.

We also offer

• Hourly Pay: $28 - $33
• Annual Bonus
• Learning and development opportunities
• Competitive benefit packages
• Paid Parental Leave
• Vacation starting at 15 days increasing with length of service
• 10 days paid sick leave
• 4 days off each year to volunteer

Diversity

We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion. Diversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what makes us unique. And it’s important to us, to our future. To build a workforce that’s representative of the societies we serve. So that we can listen, learn and understand how to solve our customers’ problems in the smartest ways possible.

Company Description

Boldyn Networks is one of the world’s largest neutral host providers, delivering the advanced shared network infrastructure needed for a smart, inclusive, and sustainable future. From interconnected transit, venues and enterprises to smart cities and next-generation networks, we enable new possibilities in the way people live, work and play. Our employees describing Boldyn Networks in one word...