24/7 Network Monitoring & Troubleshooting Analyst

First Roles; Bay St. Louis (MS); On-site; USD 50,000 - 92,000; Full time

Job summary

Leidos is seeking an Operations Center professional to monitor and support Homeland Enterprise IT Secure Services and Support (HEITS) in a 24/7 environment. You will work with Telco providers and customers to troubleshoot circuits, answer queries, and ensure SLA adherence across network, hardware, software, and telecom systems.

Responsibilities include monitoring network equipment, maintaining call queue availability, and assisting engineers with troubleshooting while communicating any impact to

Qualifications

• 3+ years of experience in network administration/troubleshooting.
• Familiar with Windows systems administration tools and processes.
• Experience coordinating problem resolution across IT teams.
• Proven ability to manage multiple tasks/events and meet deadlines.

Responsibilities

• Monitoring, installation, modification, testing and servicing of network equipment.
• Maintain continuous availability in the customer call queue during each shift.
• Provide peer support and on-the-job coaching to colleagues.
• Resolve networking/customer concerns and assist engineers with troubleshooting.
• Communicate impact to operational continuity to customers and Leidos leadership.
• Understand network and device relationships; escalate when needed.

Skills

Network administration

Troubleshooting

Windows administration

Multi-tasking

Education

Bachelor's degree in related field

Tools

Active Directory

Networking tools

Job description

Leidos is seeking an Operations Center professional to monitor and support Homeland Enterprise IT Secure Services and Support (HEITS) in a 24/7 environment. You will work with Telco providers and customers to troubleshoot circuits, answer queries, and ensure SLA adherence across network, hardware, software, and telecom systems.

Responsibilities include monitoring network equipment, maintaining call queue availability, and assisting engineers with troubleshooting while communicating any impact to