24/7 IT Support Specialist (Level 1) — Remote

Managed Solution; California; Hybrid; USD 33,000 - 41,000; Full time

Benefits offered by this job

PTO

Sick Time

401k

Health Insurance

Telemedicine

Life Insurance

Cell Phone Reimbursement

Job summary

Managed Solution is seeking a Technical Support Specialist (Level 1) to join our 24/7 operations team in California. You will deliver hands-on application and infrastructure support across multi-client environments, document resolutions, and communicate clearly with English-speaking clients.

The role emphasizes problem solving, ownership, and adherence to SLAs, with opportunities to grow in Office365, Windows, Active Directory, and Cloud technologies.

Qualifications

• Associate's or Bachelor's degree in computer science or related field, plus 2+ years troubleshooting experience.
• Strong English communication, written and spoken.
• Experience in a multi-client Managed Services or SOC helpdesk preferred.
• Proficiency in Office365 administration and troubleshooting.
• Knowledge of Azure and virtualization is a plus.
• ConnectWise or similar ticketing system experience.

Responsibilities

• Provide application and infrastructure support across multiple environments for managed services clients.
• Adhere to SLAs and prioritize/resolving issues, escalating per policy.
• Communicate technical information clearly over the phone, in person, and in writing.
• Document communications and resolutions in the ticketing system.
• Maintain professionalism and client confidentiality in sensitive environments.
• Support security monitoring and respond to alerts per standards.
• Other responsibilities as assigned.

Skills

English communication

Customer service

Troubleshooting

Networking basics

Education

Associate or Bachelor’s in CS or related field

Tools

Office365 administration

Azure cloud

Virtualization technologies

ConnectWise ticketing

Fortigate firewall

LAN/WAN troubleshooting

Job description

Managed Solution is seeking a Technical Support Specialist (Level 1) to join our 24/7 operations team in California. You will deliver hands-on application and infrastructure support across multi-client environments, document resolutions, and communicate clearly with English-speaking clients.

The role emphasizes problem solving, ownership, and adherence to SLAs, with opportunities to grow in Office365, Windows, Active Directory, and Cloud technologies.