24/7 Intelligence Systems Support Specialist

CACI International Inc.; Denver (CO); On-site; USD 75,000 - 158,000; Full time

Job summary

CACI International Inc. in Denver is seeking a 24/7 User Support and System Specialist with TS/SCI and Polygraph to ensure vital Intelligence Applications operate continuously.

You will provide first-line troubleshooting, real-time issue resolution, and bridge users with developers. Roles require rotating shifts, strong customer service, and IC expertise.

Join a mission-focused team dedicated to national security, with comprehensive benefits and a culture of integrity.

Qualifications

• Active TS/SCI with polygraph.
• 5+ years of Military or Intelligence Community experience with expertise in at least one intelligence discipline.
• Customer Service Mindset.
• Outstanding Problem-Solving Abilities and Communication Skills.
• Flexibility for 24/7 Shift Rotations covering nights, weekends, and holidays.

Responsibilities

• Provide exceptional Customer Service to Intelligence professionals using operational IC knowledge.
• Solve Problems in real-time through first-line troubleshooting of software issues.
• Support Mission-critical Systems 24/7 through rotating shifts (including nights, weekends, and holidays).
• Bridge the Gap between users and developers with intelligence expertise.
• Monitor and Maintain multiple security domains and applications including MIST, Watchbox, Intelbook, Linx, Reports, Sheets, and Drive.
• Keep Intelligence Tools running when users need them most.
• Apply operational knowledge to help users maximize these applications.
• Diagnose and resolve issues quickly to prevent impact on missions.
• Communicate complex technical concepts clearly to intelligence professionals.
• Contribute field expertise to enhance future software development.

Skills

Customer service

Problem solving

Communication

Intelligence domain knowledge

Monitoring tools

Tools

Grafana

Kibana

FADE Applications

Job description

CACI International Inc. in Denver is seeking a 24/7 User Support and System Specialist with TS/SCI and Polygraph to ensure vital Intelligence Applications operate continuously.

You will provide first-line troubleshooting, real-time issue resolution, and bridge users with developers. Roles require rotating shifts, strong customer service, and IC expertise.

Join a mission-focused team dedicated to national security, with comprehensive benefits and a culture of integrity.