24/7 Intelligence Tool Support Specialist

CACI International Inc

Sterling (VA)

On-site

USD 66,000 - 136,000

Full time

5 days ago

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Job summary

CACI International Inc in Sterling, Virginia seeks a 24/7 Intelligence Tool User Support Specialist to provide frontline support for mission-critical intelligence applications such as ChatSurfer and Bodhi, leveraging prior Military or IC experience.

You will deliver real-time troubleshooting, support rotating shifts (nights, weekends, holidays), and bridge users with developers while monitoring tools across domains to ensure the resilience of critical operations.

Qualifications

Active TS/SCI with polygraph is required.
3+ years of Military or IC experience with expertise in at least one intelligence discipline.
Experience with IC tools Bodhi, ChatSurfer, FADE, Thresher.
Customer Service mindset and strong communication skills.
Willingness to rotate 24/7 shifts (nights, weekends, holidays).
Security+ within 3 months of start.
Able to learn basic troubleshooting (cloud monitoring, dashboards).

Responsibilities

Provide exceptional customer service to Intelligence professionals.
Solve problems in real-time through first-line troubleshooting.
Support mission-critical systems 24/7 through rotating shifts.
Bridge the gap between users and developers with intelligence expertise.
Monitor and maintain applications across multiple domains, including coalition environments.
Keep Intelligence Tools running when users need them most.
Apply operational knowledge to help users maximize these powerful applications.
Quickly diagnose and resolve issues before they impact mission success.
Communicate technical concepts clearly to intelligence professionals.
Contribute valuable field expertise to enhance future software development.