24/7 Global GSOC Operator: Incident Response & Security

Mitie; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

Meta's Global Security Operations Centre seeks a GSOC Operator responsible for monitoring, analyzing, and responding to incidents that affect people, assets, or the brand across the EMEA region. This role requires 24/7 coverage and acts as a central point for detection, response, and communication to crisis and non-crisis situations.

You will monitor alarms and CCTV, coordinate with security officers, emergency services, and leadership, maintain records, conduct threat research, and stay aware

Qualifications

• Experience in a Security Operations Centre (SOC) or similar environment.
• Strong experience using CCTV systems; SIA CCTV licence is advantageous.

Responsibilities

• Monitor alarms, surveillance cameras, and video equipment to detect and assess incidents.
• Answer and respond to routine and emergency calls, providing assistance to employees and guests.
• Dispatch security officers, Emergency Response Teams, facilities, police, fire, and EMS personnel as required.
• Proactively monitor and respond to all security and safety system alarms.
• Communicate incident information to leadership and key partners using established channels.
• Escalate complaints or critical events to the GSOC Lead Operator and Duty Shift Manager.
• Maintain accurate records of communications and events.
• Log equipment and keys signed out and returned by security or others.
• Inform supervisors promptly of missing or inoperative equipment.
• Conduct open-source research to identify threats to people, assets, and reputation.
• Maintain awareness of regional political, economic, and security developments.
• Use internal/external resources to gather intelligence about events impacting the business.
• Participate in projects ranging from consulting to ownership.

Skills

Analytical thinking

Customer service

Multitasking

Communication

Decision making

Discretion

Teamwork

Crisis management

Tools

CCTV systems

Job description

Meta's Global Security Operations Centre seeks a GSOC Operator responsible for monitoring, analyzing, and responding to incidents that affect people, assets, or the brand across the EMEA region. This role requires 24/7 coverage and acts as a central point for detection, response, and communication to crisis and non-crisis situations.

You will monitor alarms and CCTV, coordinate with security officers, emergency services, and leadership, maintain records, conduct threat research, and stay aware