GSOC Operator

Mitie; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

Meta's Global Security Operations Centre seeks a GSOC Operator responsible for monitoring, analyzing, and responding to incidents that affect people, assets, or the brand across the EMEA region. This role requires 24/7 coverage and acts as a central point for detection, response, and communication to crisis and non-crisis situations.

You will monitor alarms and CCTV, coordinate with security officers, emergency services, and leadership, maintain records, conduct threat research, and stay aware

Qualifications

• Experience in a Security Operations Centre (SOC) or similar environment.
• Strong experience using CCTV systems; SIA CCTV licence is advantageous.

Responsibilities

• Monitor alarms, surveillance cameras, and video equipment to detect and assess incidents.
• Answer and respond to routine and emergency calls, providing assistance to employees and guests.
• Dispatch security officers, Emergency Response Teams, facilities, police, fire, and EMS personnel as required.
• Proactively monitor and respond to all security and safety system alarms.
• Communicate incident information to leadership and key partners using established channels.
• Escalate complaints or critical events to the GSOC Lead Operator and Duty Shift Manager.
• Maintain accurate records of communications and events.
• Log equipment and keys signed out and returned by security or others.
• Inform supervisors promptly of missing or inoperative equipment.
• Conduct open-source research to identify threats to people, assets, and reputation.
• Maintain awareness of regional political, economic, and security developments.
• Use internal/external resources to gather intelligence about events impacting the business.
• Participate in projects ranging from consulting to ownership.

Skills

Analytical thinking

Customer service

Multitasking

Communication

Decision making

Discretion

Teamwork

Crisis management

Tools

CCTV systems

Job description

The GSOC Operator is a key member of the Global Security Operations Centre, responsible for ensuring the safety and security of Meta's people, assets, and reputation across the EMEA region. This role requires 24/7 coverage and involves monitoring, analyzing, and responding to incidents that may impact business operations, employees, or the brand. The GSOC Operator acts as a central point for incident detection, response, and communication, supporting both crisis and non-crisis situations.

Responsibilities include but are not limited to:

• Monitor alarms, surveillance cameras, and video equipment (including fire, internal and perimeter doors, and duress alarms) to detect and assess incidents.
• Answer and respond to routine and emergency calls, providing assistance to employees and guests.
• Dispatch security officers, Emergency Response Teams (ERT), facilities, police, fire, and EMS personnel as required via telephone and radio.
• Proactively monitor and respond to all security and safety system alarms.
• Communicate incident information to leadership and key partners using established best practices and communication channels.
• Escalate complaints, unusual, or critical events immediately to the GSOC Lead Operator and Duty Shift Manager.
• Act as a liaison between all departments and the Physical Security department.
• Maintain accurate records of communications, events, equipment.
• Log all equipment and keys signed out and returned by security or other parties.
• Inform the Lead Operator or Duty Shift Manager promptly of any missing, damaged, or inoperative equipment or systems.
• Conduct open-source research to identify threats to people, assets, and reputation.
• Maintain awareness of regional political, economic, and security developments.
• Use multiple internal and external resources to gather and manage intelligence about events that may impact the business.
• Participate in position-related projects, with responsibilities ranging from consulting to project ownership.
• Maintain control of all GSOC equipment and ensure operational readiness at all times.

Special Skills and Attributes include:

• Advanced computer skills and proficiency in both hardware and software.
• Excellent verbal, written, and customer service skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently with minimal supervision and as part of a team.
• Effective multitasking and attention to detail; able to discern patterns in complex information.
• Calm, logical, and professional demeanor under pressure.
• Strong decision-making skills in both crisis and non-crisis situations.
• Ability to handle highly confidential information with discretion.
• Clear communication and guidance skills, especially during emergencies.
• Ability to work and communicate effectively with all levels of leadership.
• Second language skills are highly desirable.

Desirable Experience and Qualifications:

• Experience working within a Security Operations Centre (SOC) or similar environment.
• Strong experience in the use of CCTV systems; SIA CCTV licence is advantageous.

Why Join Us?

As a GSOC Operator, you will play a vital role in Meta's global security operations, contributing to the safety and resilience of our people and assets. You will have the opportunity to work in a dynamic, fast-paced environment, develop your skills, and make a real impact.

Note: This job description outlines the general nature and key features of the role. Additional duties may be assigned as required.